Group Product Manager, Merchant

San Francisco, CA

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DoorDash
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Posted 1 week ago

About the Role

We’re looking for a Group Product Manager to build world class merchant services. You’ll oversee a team working on the core experiences that help restaurants grow and operate their pick up and delivery business. You’ll be responsible for driving key strategic objectives for the company partnering closely with our account management and support teams.   

You'll work among engineers, designers, analysts and operators in a fast-growing environment. The role requires a mix of great technical depth, principled thinking and well-honed product judgment. Given the three-sided nature of our business, you will not have the luxury of having tunnel-vision for any one area; rather, you will need to think holistically and understand the business deeply to set the right long-term strategy for the company. 

You’re excited about this opportunity because you will…

  • Manage, develop, and hire a team of all-star product managers.
  • Drive the product definition, strategy, and long term vision for merchant engagement. 
  • Lead a cross-functional team of engineering, design, operations, and marketing. You'll guide product definition, strategy, and long-term vision for merchants.
  • Identify the biggest problems to solve. Drive new feature development from start to finish delivering outstanding results. 
  • Engage and cultivate relationships with key merchants to deeply understand their businesses and inform product direction. 
  • Establish and measure success metrics after launch. Consistently integrate behavior data and customer feedback into essential product decisions.
  • Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc.
  • You will report to the Senior Director of Merchant Product.

We’re excited about you because…

  • Experience influencing product direction and others around you. You handle chaos, ambiguity and complexity in a detailed, organized way
  • Expert product instincts and an ability to balance user and business impact
  • Shipped creative and highly successful B2B or consumer tech products; involved in process end-to-end
  • Clear, concise, and thorough written and oral communication skills
  • Experience analyzing and using data to inform decisions
  • 2+ years of experience managing product managers 
  • 7+ years of product management experience. Additional engineering or design experience is a plus
  • CS degree or coded production-level web/mobile apps in the past is a plus
  • Experience starting/scaling a successful startup from the ground up is a plus
  • Interest in logistics, online-to-offline, on-demand services, transportation, marketplaces

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Job tags: Engineering Product management Startup