Product Manager, Core Experience

Redwood City, CA

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Poshmark
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Posted 2 weeks ago

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. As a Product Manager, you’ll partner with our Community team to create the best customer experience for our buyers and sellers as well as to build tools to better serve our internal community support agents. 

The ideal Product Manager for this role …

  • Has empathy for our users 
  • Listens and understands the needs of our community team
  • Works to define the underlying problems 
  • Has strong communication and collaboration skills 

Responsibilities:

  • Partner with our community support teams to understand, rationalize and prioritize requests for new features in the product roadmap
  • Use product requests and data analysis to determine the root problems in our customer service and come up with holistic solutions that will scale
  • Expand our customer communication capabilities and research technologies to help drive smart responses
  • Explore buyer and seller communication while understanding the social dynamics and nuances of a two-sided marketplace 
  • Work closely with design and engineering to drive innovation, productivity and quality while iterating on the product until project goals and growth targets are met
  • Collect necessary data in order to analyze and report on key metrics
  • Work on all platforms of the product: Android, iOS, Desktop Web and Mobile Web
  • Be able to work on multiple projects at one time and manage competing priorities
  • Have a can-do attitude and take initiative in a fast-paced environment

6-Month Accomplishments: 

  • Identify KPIs and create a framework for measuring community support agent performance as well as user satisfaction after buying or selling 
  • Create a system where users and community support team members are not just empowered to voice their opinions and give feedback and feature requests, but feel heard 
  • Build a prioritization framework that takes into account information from multiple teams 
  • Develop an ongoing product roadmap to support our community support teams 
  • Deliver 1-2 product features and implement 1-2 A/B tests 

Requirements:

  • BS/BA required
  • 4+ years of product management experience 
  • Strong analytics background and data driven, demonstrating the ability to understand key performance drivers and ability to execute against findings
  • Must have excellent written and communication skills, and be extremely detail oriented
  • Strong technical architectural understanding of mobile and web products like Poshmark
  • Must have experience working with design and engineering teams to deliver end to end products

Why Poshmark?

Poshmark is a leading social commerce platform for the next generation of retailers and shoppers. Through technology, our mission is to build the world’s most connected shopping experience, while empowering people to build thriving retail businesses. Since launching in 2011, Poshmark has become a vibrant social shopping community with five million Seller Stylists helping 60 million users discover items they love from over 100 million listings. The company is backed by the world’s leading investment firms including MayfieldMenlo VenturesGGV CapitalTemasekInventus CapitalUncork CapitalUnion Grove Venture PartnersShea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on InstagramFacebookTwitter, Pinterest and YouTube.

About us

At Poshmark, we are constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of our business. Our culture is built around love and community, and embodies the mantra, embrace your weirdness aimed to empower everyone to embark on their own unique journey. We’re nothing without our amazing team of leaders, innovators and dreamers; the people who put all the pieces together to deliver an unparalleled social shopping experience to the millions of people we connect each day. 

Here’s what we’ll set you up with:

  • A team that is invested in your career growth and development
  • Competitive salary 
  • Company sponsored insurance 
  • Smartphone reimbursement
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Healthy and exciting catered  lunches, snacks and beverages offered daily
  • Personal style encouraged (or not, whatever you’re in to)
  • Fun company happy hours, parties, and offsite events

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job tags: Analytics Engineering KPIs Product management Research