Product Manager, Post Purchase and Customer Support

San Francisco, California

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Posted 2 weeks ago

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to bring a high selection of affordable goods to everyone across the globe. With over 300 million users across the world, Wish is defining and building the future of mobile shopping.
Wish is committed to providing customers with the best possible shopping experience. As a Product Manager, you will work closely alongside engineering, the marketplace, operations, and design teams to define and manage innovative new post-purchase and customer support features. Our product managers are responsible for understanding the problem space and identifying key opportunities for growth by leveraging their product expertise and analytical insights.
Our team is small and nimble. We cultivate an environment for smart, driven innovators to thrive


What You'll Do:

  • Drive and manage innovative Post Purchase features that retain customers on Wish and control business costs 
  • Identify and analyze metrics that measure the value and success of your experiments
  • Define, release, and analyze A/B experiments to test the success of new features
  • Work with designers to develop wireframes, mockups, prototypes, and user interaction diagrams for new features
  • Collaborate with engineering and data science to deliver impactful results to support customer retention
  • Be intensely data-driven in prioritizing and evaluating the results of all work

Who you are:

  • Passionate about customer experience and support
  • Ability to think strategically, creatively, and at scale
  • Passionate can-do attitude. Not afraid to try, learn, and improve, ability to work in a fast-paced team environment
  • Solution-oriented, highly-motivated and proactive self-starter
  • Strong quantitative analysis skills and a data-driven approach to problem-solving
  • Bachelor’s degree or higher required
  • 3+ years of experience in product management

Nice to haves

  • Start up experience
  • Background in Support or Operations or management consulting
  • Experience product managing operational or support features
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.
Job tags: Engineering Product management Prototypes Wireframes