Senior Product Manager - CRM

Glendale, CA

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Posted 6 days ago


ServiceTitan is looking for a world-class Senior Product Manager with a track record for driving new product features from concept to successful launch. The product focus area for this role will be centered around driving the experience for our customer’s Call Centers which depend on ServiceTitan to manage new opportunities, as well as other adjacent features. This impactful role requires strong and proactive leadership and the ability to independently drive large, cross-functional product initiatives.

As our Senior Product Manager - CRM, you will:

  • Execute strategic vision for the product focus area and contribute to the vision.
  • Independently executes across all areas of the product lifecycle (research, concept, user stories, development, go-to-market, adoption)
  • Proactively surface and resolve conflicts / bottlenecks
  • Own customer escalations to ensure proper resolution while communicating impact to roadmap items
  • Build strong working relationships with developers, designers, UX researchers, sales engineers, and people from all departments.
  • Engage closely with our customers (and end-users) to understand their current processes and needs, and translate those into product capabilities.
  • Leverage user analytics to release impactful features.
  • Represent ServiceTitan as a domain and product expert in customer and prospect meetings and in our online community.
  • Drive success and adoption of your products by working closely with product marketing managers in creating internal and external launch plans.

To be successful in this role, you'll need:

  • 4-7 years experience, at least 4 years in a product management role
  • 4-year degree from a top university, MBA or related graduate degree strongly preferred
  • Experience with CRM or call center software preferred. 
  • Strong organizational, written and oral communication skills
  • Proven ability to deliver on commitments and timelines
  • Prior experience bringing SaaS products from conception to launch is a huge plus
  • Ability to thrive in a dynamic environment and manage multiple competing priorities
  • Experience with agile development methodologies like Scrum is a plus

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

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About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit

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Job tags: Analytics Product management Research Scrum User stories