UX Researcher

Cluj-Napoca, Romania

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8x8, Inc.
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Posted 2 weeks ago

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
The UX & Product Design team is the driving force behind the design and usability of 8x8’s Communication Platform. We are a creative, collaborative, and fun. We care deeply about each member’s professional growth and development. Here is your opportunity to have a real impact with real end users of our products across the globe. As part of the UX & Product Design team, you will help define the future of communication applications & services.
As User Researcher you will be responsible for running remote moderated and un-moderated qualitative and quantitative research studies, analyzing results and presenting findings. The right candidate should be comfortable working in a fast-paced environment and managing multiple projects. 
As our ideal candidate you will have deep empathy for users with a relentless determination to do what is right for them, uncovering their motivations, behaviours and the challenges they face. You have excellent observational and analytical skills, being able to draw on a large toolkit of both quantitative and qualitative research methodologies.You will have had success collaborating with cross functional teams evangelizing research findings to make insights actionable to drive product strategy and design for both new and existing products.

Responsibilities:

  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
  • Execute qualitative and quantitative UX research throughout the design and development lifecycle, from early strategic direction through post-release validation
  • Use a wide range of research methods, including ethnography/field research, participatory design, journey lines, interviews, concept testing, surveys, diary studies, usability studies, data analytics
  • Collaborate with broader departments including product managers, designers, engineering, documentation and analytics to create research proposals through understanding the business needs, research goals and target customers
  • Identify and prioritize actionable results based on research. Communicate research findings and ensure the insights are translated into actionable direction through presentations, posters, graphics, displays, workshops, wireframes, etc
  • Apply usability heuristics and knowledge of current design best practices to evaluate new and existing features and offer viable suggestions for improvements
  • Lead design-thinking and other workshops to continually increase customer empathy across the broader organization
  • Provide expert reviews and drive the creation and adoption of new research methods and tools
  • Share research expertise and knowledge with others, and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking
  • You might have opportunities for working on projects requiring low-fidelity prototypes, heuristic reviews, web analytics, data mining, card sorting

Qualifications:

  • Bachelor’s or Master’s degree in the area of Cognitive, Behavioral, Experimental or Industrial Psychology, Human Factors, or Human-Computer Interaction and/or comparable certifications and experience
  • Considerable knowledge and hands-on know-how in planning and execution of a wide range of qualitative and quantitative research methods/techniques (usability testing, A/B testing, ethnography, contextual enquiry, user personas, journey mapping, surveys, competitor analysis, statistical analysis) and ability to come up with creative research solutions as needed
  • Outstanding interpersonal skills in conducting live/field interviews, as well as remote user studies
  • Fluency in user-centered design best practices, as well as knowledge of usability principles and techniques
  • Expertise with data analysis and how to meaningfully convey research findings/insights into actionable recommendations and visualizations
  • Excellent communication, presentation and persuasion skills with cross-functional teams and stakeholders; experience working in a collaborative environment
  • Experience of using and managing the use of online research tools e.g. unmoderated remote testing, online surveys
  • Ability to run prototype testing using tools like InVision, Figma
  • Strong track record of research results impacting product strategy and development
  • A self-starter. Able to work pragmatically in an extremely fast-paced environment

Working at 8x8:

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job tags: A/B testing Analytics Card sorting Competitor analysis Design-thinking Engineering Figma Human-computer interaction Human factors InVision Product design Prototypes Research Surveys Usability testing User personas User studies UX research Wireframes