Senior Technical Product Manager


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Posted 5 days ago

Aircall is on a mission to revolutionize the business phone industry! 📞
We are an advanced, cloud-based business phone system and call center software — all wrapped up in one single tool (no hardware, 100% integrated).
But behind our product are the people driving it 👫. Ambition, Community, Teamwork and Transparency – these are the values we live by at Aircall. We know that success comes from smart work and deserves to be recognized and rewarded 🏆
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups — then Aircall is the company you are looking for! 🤩

Your mission @Aircall

  • Be responsible for the Aircall backend services that deliver augmentation of phone calls and messages p
  • Provide the user identity and access management, analytics and support data to help our customers to improve their productivity
  • Own the product strategy, manage the Core API roadmap and help the team to define the best KPI
  • Research, understand and draw insights on customer needs and pain points
  • Study competitors’ services and product
  • Lead the gathering of insights and knowledge about best technical practices happening out there and innovations we should look after or test
  • Think end-to-end on all aspects of a use case and clearly define the customer benefit to ensure both tight coordination across all stakeholders and that the offering delivers customer value
  • Work with development leads and architects  to develop and ship game changing features in line with your roadmap
  • Be the subject matter expert of the API product, deeply understand its technical specifications and benefits, and effectively communicate those benefits to other teams
  • Analyze and share frequent feedback after providing new features in production and explore new ways of improving existing services and products
  • Coordinate product releases with marketing, sales, support and development teams

A little more about you:

  • 5+ years Product Management experience in working with APIs and technical products (knowledge of REST, JSON or similar)
  • Analytical thinking and a high level of comprehension of technical topics
  • Strong communication skills, able to partner across organizational boundaries to deliver business results in a product ecosystem environment
  • Data oriented, eager to try new approaches and fail fast
  • Proven track record of designing and building out systems in an experiment-driven, data-informed environment that enables the co-creation of value by ultimately serving end customers
  • Exceptional project management skills; ability to plan, set and manage to reasonable timelines while delivering projects that align to the business strategy
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 30+ Nationalities: cosmopolite & multi-cultural mindset🌞 Sunny offices in the center of Paris with incredible perks and regular team parties💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.
Job tags: Analytics KPI Product management Research