Sr. Manager, UX Program Management

Seattle, Washington, USA

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Posted 1 week ago

Amazon’s Device Design Group has launched revolutionary products like Echo, Fire TV, Alexa Communications, and more. Are you interested in joining the team to lead Amazon’s next innovation?

We are seeking an innovative, self-motivated and ownership-minded Sr. Manager, UX Program Management to be a force-multiplier for our UX Design team, amplifying our efforts and impact. The person in this role serves as the first point of contact for UX planning/roadmapping and vision-setting. The ideal candidate will exhibit leadership, high judgment, the ability to influence, and exceptional organization and communication skills.

This role will provide program management leadership and operational support throughout our design organization and across partner teams by increasing communication and connection points, streamlining the design process, and driving design excellence. You will coordinate the work of UX, Visual, Motion, and Sound Designers. In this role, you’ll combine expert project management skills with a passion for user experience to help your team improve the designs of products that are used by millions of users. You’ll work cross-functionally and collaborate with managers, designers and engineering teams to plan projects, define milestones, assess risks, and help projects meet deadlines. You will also manage communications to team members, executives and other stakeholders. You are a master planner and a flexible project manager who can balance multiple projects in a creative design environment.

· Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
· Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
· Create, maintain, and disseminate project information to stakeholders and senior management
· Working across teams to create strong relationships with stakeholders and senior leadership teams
· Communicate project status with design team and stakeholders regularly
· Lead improvements to team efficiency and process.
· Act as primary point of contact for design, working closely with design leads and directors to proactively clarify requirements and use cases, actively seeking clarification when there is ambiguity.

Basic Qualifications

· Bachelor's degree or equivalent industry experience
· 10+ years experience as a UX Program Manager, Product Manager, Producer, or similar role
· Experience leading a team through multiple product development cycles
· Experience releasing large-scale products

Preferred Qualifications

· Ability to effectively manage cross functional projects, dependencies and bottlenecks
· Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
· Experience using problem solving and analytical skills to solve business problems and drive process improvements
· Experience gathering and analyzing large amounts of data and delivering continuous business improvements
· Excellent written and verbal communication skills
· Ability to work effectively with tight deadlines in a fast-paced environment
· Proven ability to manage multiple, competing priorities simultaneously
· Strong sense of ownership, urgency, and drive
· Experience understanding needs of business and end customers and translating them into right solutions

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Job tags: Engineering User experience UX design