Product Manager, WW Recovery

Seattle, Washington, USA

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Amazon.com

Posted 1 month ago

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WW RR&S) at Amazon.com.

WW RR&S is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - Returns, ReCommerce, and Rentals.

Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!

This role is based out of Seattle, WA.

Basic Qualifications


The Product Manager will be responsible for:
· Owning and managing initiatives in partnership with Technical, Business and FC Operations teams in order to reduce costs within the Reverse logistics global P&L.
· Creating business plans for new opportunities and delivering disruptive solutions.
· Pitching product solutions to leadership via PR-FAQs/1-pagers and justifying business case for tech roadmap prioritization.
· Maximizing financial impact of used and open box products and optimizing decision engine for routing products.
· Building roadmaps, writing Business Requirement Docs (BRDs) and owning delivery by coordinating with the R&R Technology Team.
· Coordinating delivery with cross-functional teams in Retail, Ops, FBA, Kindle and communicating with internal stakeholders, while meeting tight deadlines.
· Working with global stakeholder teams to share best practices and drive innovation across regions.


Preferred Qualifications

· MBA or MS preferred
· Tableau, SQL Server
· Background in agile methodology and working with technical teams
· Supply Chain, Operations, Engineering, or Retail experience
· You are a Thought Leader – You shape the direction of the business through well-vetted, innovative ideas. You turn ideas into reality, with a focus on the future of product innovation. You know and show how to replicate successes for scalability.
· You are an Exemplary Owner– You enjoy tackling big challenges and do what it takes to achieve long term results. You never say “that’s not my job” and are comfortable acting on behalf of the entire team.
· You are a Skilled Communicator – You excel when interacting with business and technical partners whether you are delivering business updates, conducting a presentation, or seeking feedback from stakeholders.
· You are a Trusted Partner – You work closely with stakeholders to define key business needs and deliver on commitments. You rely on solid data and analysis to enable effective decision making.

“Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.”

Job tags: Engineering SQL