Product Manager, Ecosystem


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PagerDuty Inc. logo
PagerDuty Inc.

Posted 1 month ago

Together we’re building a company that will endure and products people will love for generations to come. 
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 
Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
Solve for what’s next—at PagerDuty.
Why We Need You
From our humble beginnings as a YC startup, PagerDuty has grown to become the most trusted digital operations management platform. We are used by over 13,000 customers in critical situations and all have slightly different needs. That's why 1,000 developers start using our API to solve their event and incident management issues each month.
We're extending this idea by investing in our strategic integrations roadmap.  We need you to work with our partners, customers and developers to design, test and iterate on these key integrations.
We are increasing our investment in strategic customer and marketing-driven integrations. 
As a Product Manager, Ecosystem, you'll own the prioritization and delivery of that roadmap.

Key Responsibilities

  • Work with a great product team to identify key enhancements that includes strategic integrations handling customer use cases.
  • Identify, define, and deliver product solutions to customer problems.
  • Work with the engineering and design teams to get these new features into our customers' hands – you don't get any points until customers are using it.
  • Identify key areas of product expansions and work with the product teams to maximize the value of our platform roadmap.
  • Own end to end product lifecycle from strategic planning, definition through development to driving go-to-market activities.
  • Advocate for our customers' developers and partners to ensure we are solving the right problems in the right way.
  • Work with the development community, our partners and partner marketing to ensure we maximize the value of our platform roadmap.
  • Work with sales, support, customer success, product marketing, and other departments to drive great customer outcomes.
  • Engage in strategic discussions with partners and customers to provide technical and expert guidance on the best ways to build with and use PagerDuty.

Skills & Attributes

  • You have excellent interpersonal and communication skills.
  • you have the ability to grasp strategy and business value concepts.
  • you have a passion for getting things done.

Minimum Requirements

  • 2+ years of product management experience.
  • 2+ years of development experience with a SaaS and enterprise software product.
  • You have an understanding of APIs, and how to balance progress with stability.
  • You have experience in new product development in Agile/Scrum delivery approach.

Preferred Qualifications

  • Bachelor's degree in Computer Science or a related technical field.
  • Domain expertise with config-as-code tools such as Terraform.
  • Experience building, operating, and managing B2B SaaS products with hundreds or thousands of users per customer.
  • Experience helping with late-stage sales and customer success.
  • Experience creating a platform ecosystem is a big plus.
PagerDuty offers: Competitive salaries and company equity Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more!RSP with 1% employer matchGenerous parental leavePaid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid stat holidays and ample sick leavePaid employee Volunteer Time - 20 hours per yearBi-annual company wide hack weeksCatered lunch daily and plenty of snacks and drinksConvenient, central Toronto office location, easily accessible by public transportation
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: Engineering Product management Scrum