Senior Technical Product Manager

San Francisco

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PagerDuty Inc.
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Posted 3 weeks ago

Together we’re building a company that will endure and products people will love for generations to come. 
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 
Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
Solve for what’s next—at PagerDuty.
Why We Need You
PagerDuty is the leading platform for real-time operations, empowering teams to take the right real-time action. We are increasing our investment in scalability, security, and compliance to meet the needs of our growing customer base. In this role you will ensure we are meeting our customers increasing demands to provide a highly scalable and secure platform. 

Key Responsibilities

  • Work with customers and sales to understand market needs and customer problems and determine the priority of addressing them
  • Partner with various engineering teams (security, data pipeline) to build a roadmap and deliver enhancements to the PagerDuty platform that accelerate adoption across the enterprise and unlock new markets 
  • Clearly articulate the roadmap plan within the company; drive alignment with development, marketing, sales, and executives
  • Build relationships with our largest customers and support sales efforts as needed
  • Partner closely with product marketing and sales enablement to ensure effective training and messaging on new capabilities is delivered
  • Own the business case for large development efforts

Skills & Attributes

  • Knowledge of highly scalable cloud architectures, specifically involving real-time data ingest and event/message processing
  • Awareness of policy and regulatory issues related to regulated industries such as healthcare, financial services and government 
  • An ability to gain deep understanding of customers and different target personas, and to develop a vision for creatively solving customer problems
  • Track record of successfully building alliances with teams, especially engineering, in a matrix environment 
  • Excellent written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
  • Excellent listening skills with the ability to develop relationships with and work closely with customers

Minimum Qualifications

  • 5+ years work experience with a minimum of 3 years in product management, or product development in the software industry
  • Experience with developing data pipeline and data ingestion features
  • Experience with scaling SaaS products to millions of users
  • Experience working and delivering product or services in an agile/lean environment

Preferred Qualifications

  • Bachelor's in Engineering, Computer Science, technical related field, or equivalent practical experience
  • Experience working with cloud technologies such as AWS or Azure
  • Development experience 
  • Knowledge of Security and Compliance requirements for SaaS solutions
PagerDuty offers:Competitive salaries and company equityComprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family401K with 1% matchPre-tax commuter benefits, FSA, cell phone allowance and more!Generous parental leavePaid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leavePaid employee Volunteer Time - 20 hours per yearBi-annual company wide hack weeksCatered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinksConvenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: AWS Azure Engineering Product management