UX Research Assistant

Remote (CAN)

Full Time Contract
Outschool, Inc. logo
Outschool, Inc.
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Posted 3 weeks ago

Outschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.
We're an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Google, and many startups. We came together because we wanted to make a difference in education, and saw the opportunity to empower learners, teachers, and parents. Now, in the face of mass school closures, our product and expertise has become central to many more families and organizations than ever before. Our business is growing explosively and as of July, 400,000 learners have taken more than over 1.3M class hours. We've already doubled our team so far this year to keep up with growth. As well as growing our business, we're committed to access and impact so we founded outschool.org to offer $1M in financial assistance to families in need. We're Series A stage, have raised $22M in funding and are profitable.
Data plays an important role in how we make decisions at Outschool. As our company grows, so does our need for rigorous, ongoing feedback from learners, parents and teachers. As a UX Research Assistant at Outschool, you will help us stay connected to our learning community’s needs and experiences as we scale. This is an excellent opportunity to get hands-on experience with all aspects of research at a fast-growing, mission-driven startup, and help us define and implement efficient processes.

What you’ll do:

  • Assist Researchers in all aspects of qualitative research, including recruitment, scheduling and logistics, developing research plans, note-taking, facilitation, data analysis, video editing, and final report creation
  • Contribute to the development of a data-driven understanding of Outschool’s users and potential users.
  • Take on additional strategic projects as capacity allows.

About You

  • You have 2+ years experience in UX research / HCI, either through an academic degree or prior work experience
  • You’re a people-person: you thrive on connecting with and helping others, and always respond to customers quickly, thoughtfully and professionally
  • You love learning new things and collaborating in a fast-paced working environment, and you pick up new software quickly
  • You’re proficient with standard online collaboration tools and research software (or are ready to learn quickly): GSuite, Intercom, Typeform, Usertesting.com, etc.
  • You’re supremely detail oriented
  • You have a passion for education and learning
  • Bonus points for being a spreadsheet wizard (at a minimum, you're proficient with basic data analysis using Google Sheets)
Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
Job tags: Research UX research