Product Analyst

Dublin, Ireland

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Intercom
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Posted 2 weeks ago

The world’s first customer platform helping internet businesses accelerate growth☝️

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

 

What's the opportunity? 🤔

If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, join our Product Analytics team in Dublin. If you’re naturally curious, if you’re passionate about using data to build world-class products  and if you're motivated by solving reeling problems and having impact on the business, we’d love to hear from you.

At Intercom, the Product Analytics team partners with teams across the R&D to help Intercom make sense of our users, our products and our business using metrics and data. Our Dublin office is driving some of our most strategically important products, including our Messenger, mobile and our first use experiences. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.

 

What will I be doing? 🚀

  • You’ll partner with product teams to help them identify important questions and answer those questions with data

  • You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities

  • You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.

  • You’ll influence our product roadmap and product strategy through experimentation, exploratory analysis and quantitative research

  • You’ll build and automate actionable models and dashboards

  • You’ll craft data stories and share your findings and recommendations across R&D

 

What skills do I need? 📖

  • 1-2 years experience working with data to solve problems and inform decisions

  • Strong SQL skills and good knowledge of statistics

  • Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision

  • Excellent communication skills (technical and non-technical) and a focus on driving impact

  • Strong growth mindset and sense of ownership. Innate passion and curiosity

 

Bonus skills & attributes 🙌

  • Experience with a scientific computing language (such as R or Python)

  • Experience with BI/Visualization tools like Tableau, Superset and Looker

  • Experience with data modeling and ETL pipelines

  • Experience working with a product team

 

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

 

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Job tags: Analytics Python Research SQL