Senior UX Designer - Amazon Shipping

Nashville, Tennessee, USA

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Posted 1 week ago

Amazon’s Transportation and Recipient Experience team (TRX) designs products that power the interconnected system of shipping, transportation, and seller fulfillment experiences for Amazon Worldwide Operations. Our products are a critical piece in customers receiving their items on time as expected.

Our designers are often as concerned with operational processes, service design, and physical interaction as we are digital interfaces. Our designers collaborate with product managers, developers, researchers, and executives to invent world-class multi-modal products and services leveraging our very own design system (Meridian).

As a Senior UX Designer, you will work with your team to gather insights about customers and apply your expert information architecture and interaction design skills to the needs and problems you uncover. You will work through numerous ideas, dreaming big and moving fast. You will have significant opportunity to establish product vision and impact customer experience in a fast-paced and data-driven environment, informed by rigorous research and testing.

Responsibilities include:
· Plan and propose innovative solutions for a wide variety of product design challenges including, but not limited to: mobile, responsive web, physical environments, and person-to-person interactions.
· Lead the design for wholly new experiences and improvements of existing experiences while planning and defining strategy for the direction of future iterations.
· Quickly iterate on multiple interactive design solutions and work through details.
· Advocate for your design solutions by putting them in context the inputs that influenced the design decisions including business and user goals, demographic and usage data, and research findings.
· Develop high level and/or detailed storyboards, mock-ups, interaction flows, and prototypes to effectively communicate interaction and design ideas.
· Deliver work that's not only user-friendly, aesthetically engaging, but which also produces results.
· Work alongside engineers and product managers throughout all stages of the production cycle.
· Assess and optimize the performance of new and existing features by actively participating in user research and assessing performance metrics.
· Develop and maintain detailed user-interface specifications.
· Present design work to multiple teams and senior leadership for review and feedback.
· Contribute to the group’s shared knowledge of user-centered design and research methodologies.

Basic Qualifications

· 7+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
· A portfolio or samples of work demonstrating experience creating great user-centered design solutions.
· Experience designing and shipping products for mobile and desktop.
· Fluency in best practices for web-based information architecture and design, as well as strong knowledge of usability principles and techniques.
· Excellent communication, presentation, and storytelling skills.
· Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs.
· Bachelor's degree in design, human-computer interaction (HCI), or 4+ years equivalent professional experience.
· Experience with a variety of design and prototyping tools such as Illustrator, Sketch, InVision, Hype, Axure, and Keynote.

Preferred Qualifications

· Experience in a highly agile/scrum environment.
· Ability to work in a startup environment.
· Demonstrated history of acquiring user data (e.g., conducting usability studies, user interviews, contextual inquiry) is a strong plus.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


Job tags: Architect Architecture Axure Human-computer interaction InVision Product design Prototypes Research Scrum Service design Sketch Storyboards User experience User interviews User research