Product Manager, Analytics

Toronto

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PagerDuty Inc.
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Posted 3 days ago

Together we’re building a company that will endure and products people will love for generations to come. 
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 
Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
Solve for what’s next—at PagerDuty.
Why We Need You
From our humble beginnings as a YC startup, PagerDuty has grown to become the most trusted platform for running digital operations. We are used by over 13,000 customers in critical situations. That's why leading digital businesses turn to PagerDuty for the metrics and measures that define their operational effectiveness and agility.
We're extending this idea by investing in analytics. We believe that we can change the way digital businesses work, using data to improve and measure digital operations, with a direct link to better business outcomes. In this role, you’ll serve as the Product Owner for Analytics, being responsible for the roadmap and chipping in towards the strategic vision. You’ll work with our talented engineering teams and our impressive customer base to design, validate and iterate on new analytics products and features that present additional value from the organic metrics we cultivate for our customers.

Key Responsibilities

  • Build what users want — before they even know they need it
  • Communicate with customers to deeply understand, document, and analyze their needs around how to measure and improve operations
  • Define and prioritize key Analytics capabilities and features, including which metrics define digital operations, how those metrics are delivered, and the way PagerDuty guides customers towards operational greatness; in one word "own the roadmap"
  • Partner with a dedicated engineering team to get these new features and capabilities into our customers' hands, early, often, and iteratively
  • Partner with Data Science teams to assess opportunities to enrich data and improve product capabilities
  • Collaborate across functions at PagerDuty, including Marketing, Community, Support, and Success to launch and operate a holistic product experience that delights customers
  • Track the success of the product and launched features, drive adoption, and adjust plans as needed to react to the market

Skills & Attributes

  • You lead a process to organize user research, UX, and engineering efforts to design, build, and test alternatives
  • You proactively engage with customers to collect qualitative and quantitative data to inform development efforts and roadmap
  • You have the ability to quantitatively and qualitatively analyze product concepts, strategic opportunities, and competitive threats
  • You can define an MVP and be able to build a simple business case for a feature
  • You have experience building positive relationships with engineering and cross-functional development teams

Minimum Requirements

  • 5+ years work experience with a minimum of 3 years in product management, or startup and/or new product development experience
  • Experience driving the full product lifecycle, including defining and hitting success metrics
  • Experience working within complex data ecosystems and delivering focused data products
  • Experience delivering API first solutions
  • Experience delivering products using agile methodologies

Preferred Qualifications

  • Bachelors degree in Computer Science, Business, or equivalent
  • 3+ years as a fully fledged Product Manager with proven hands-on technical experience with APIs
  • Domain expertise in analytics, data-rich products, on-call & incident management, or Application Performance Monitoring
  • Background in SaaS B2B or B2C Product Management
  • Experience with implementing and leading Scrum or Kanban practices
  • Creative and prior use of PagerDuty
PagerDuty offers: Competitive salaries and company equity Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more!RSP with 1% employer matchGenerous parental leavePaid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid stat holidays and ample sick leavePaid employee Volunteer Time - 20 hours per yearBi-annual company wide hack weeksCatered lunch daily and plenty of snacks and drinksConvenient, central Toronto office location, easily accessible by public transportation
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: Analytics Engineering Kanban Product management React Research Scrum User research