Product Manager 2 - OpsPlatform, SalesTech


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Posted 1 month ago

About the role
As a SalesTech Product Manager, you will help to build the next generation of products on the Salesforce Sales Cloud Platform. We are looking for someone with a track record for building services from the ground up in any Public Salesforce Cloud infrastructure. In this role, you will guide the future of Salesforce Sales Cloud and will own the overall product management function for Sales Cloud. As a part of this team you will be responsible for all the merchant data used by various Gojek products like GoGood, GoPay etc. 

What you’ll do

  • Contribute crucially to product strategy and OKRs, effectively prioritizing based on company goals
  • Own and drive product and feature roadmap to fruition, and become an internal specialist of your product line
  • Engage cross-functionally, partnering with engineering, design, data and other teams to ship major features and product improvements
  • Clearly communicate product plan, customer feedback and roadblocks to team members, cross-functional peers, and stakeholders
  • Be a customer advocate, articulate their needs and deliver user-friendly solutions that solve their problems
  • Reiterate on product plans, and take informed resolved using data and user feedback
  • Innovate by applying your experience and best practice to deliver robust services in sales Cloud.
  • Represent Salesforce as a domain and product expert in all interactions

What You Will Need

  • A Bachelor’s / Masters or an equivalent degree, preferably in engineering or management
  • Should at least have a minimum of 3 years of working experience with a minimum of 1 year of Product Management experience in Salesforce preferably on sales cloud and ideally working on consumer-facing, large-scale products.
  • Freethinking and proactive, you take ownership, ask for help when you need it and are always looking to learn something new
  • You’re entrepreneurial and are comfortable working in a complex and face-paced environment
  • Problem solver and data oriented, you rely on data to find out what’s happening and define & measure success on every project
  • You are customer-obsessed
  • You are able to assuredly and clearly communicate your thoughts
  • Experience as a software engineer / developer and working with distributed teams are highly desired.
About the Team
The OpsPlatform group is responsible for a suite of platforms and services that power Gojek’s driver, merchant, and customer operations. At its core, OpsPlatform bridges the gap between the “offline world” and “online Gojek”. Our products span the gamut of the Gojek universe - driver and fleet onboarding; in-vehicle monetization to increase driver earnings; driver care operations in city walk-in centers; customer care and KYC workflows for drivers, merchants and customers; and sales technology products to empower the food and payment sales teams.
The SalesTech team is a part of Operations Platform at Gojek. We manage several products however, SalesCloud is one of the largest products. SalesCloud is architecture on SalesForce which is data-centric and focused purely on Merchant engagement. SalesCloud Team build an interface between the Merchant and Sales team to onboard, verify the details with KYC and also provide support to all merchant related data issues.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
Job tags: Architecture Engineering Product management