Product Manager - Technical, Business Delivery Experience

Seattle, Washington, USA

Full Time
Amazon.com logo
Amazon.com
Apply now Apply later

Posted 4 weeks ago

“A dreamy business offering has at least four characteristics. Customers love it, it can grow to very large size, it has strong returns on capital, and it’s durable in time–with the potential to endure for decades. When you find one of these, don’t just swipe right, get married.” – Jeff Bezos

Are you ready for the next step in your career building on your skills as a leader, inventor, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? Are you ready to unlock a $2 trillion (yes trillion) business opportunity for Amazon? We may have a role for you …

Amazon Business (business.amazon.com) provides business customers everything they love about Amazon, for work. We are focused on building a unique shopping experience for business users with access to hundreds of millions of products, business-only selection, business pricing, multi-user business accounts, approval workflow, business payment solutions, tax exemptions, dedicated business customer support, shipping benefits for businesses, and much more. We are looking for a senior leader to expand our delivery benefits and offerings globally.

As a Senior PM-T, you will lead with a start-up mentality and have skills that span across product development, engineering, program management and thinking big. You will have strong ownership over adoption, roadmap prioritization, product definition, messaging, customer interaction, marketing and sales enablement, and team development. Working closely with and across agile teams, you will be able to see and feel the impact of your work on our customers.

A successful candidate will be highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love. They will lead by example, being just as passionate about operational performance and predictability as they are about all other aspects of the customer experience. With the business growing this rapidly, this leader will not have the luxury of having tunnel-vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence.


This role has high impact and proportionally high exposure. This role is suitable for strong technical product management candidates who are looking for a high impact role to establish themselves in the fast scaling Amazon Business/B2B domain, and will interact with all levels of Amazon leadership.


You will lead the design and delivery for massive scale services and innovating the delivery experience for business customers, building on top of Amazon’s world-class logistics expertise and adapting it to meet some unique challenges. How do you leverage a fulfilment network optimized for speed to consolidate large orders or schedule delivery for business customers? How do you let customers trade off speed of delivery for lower costs using intelligent pre-compute algorithms? How do you radically simplify reordering experiences? You will be tasked with working across various large technology groups to develop solutions that address these customer needs, and more.

To succeed in this role, you must think big and build a solution that can scale to meet the global needs of thousands of customers spending millions of dollars with Amazon each year. You must earn trust with technical credibility, pragmatic decision making, and strong follow through working with technology teams across Amazon. And you must dive deep into the technical and experience details to ensure we exceed the high expectations of our customers every day. Our ideal candidate is excited about the incredible opportunity to bring business shipping benefits and delivery experiences to life, and is deeply passionate about building great teams that deliver the highest quality services.

Some of the key job functions are:
· Understand business and customer needs, define product roadmaps, take large complex business requirements and break them down into manageable projects, write functional specifications and then deliver them in a successful and timely manner.
· Work with multiple technology teams at Amazon to define premium delivery experience scenarios and requirements for business customers.
· Work with technology leaders to define an architecture and operational blueprint that will serve customer needs while maintaining scalability and profitability for Amazon
· Managing and launching large, complex projects that span software development, operational changes in transportation and fulfillment centers, and business offering innovations
· Actively learning by defining key input and output metrics and experimentation approaches to generate insights about demand, effectiveness of a solution, and cost to serve
· Work with technology teams to build real time cost to serve projections to identify options for customers that save money for the customer and improve profitability for Amazon
· Represent Directors, and other Leaders in key stakeholder meetings, across the company
· Develop a knowledge base and coach the broader team on delivery experience technology and metrics, and the needs of business customers

This role will design and launch business specific shipping benefits to Business Prime customers, similar to how Consumer DEX team builds products for Amazon Prime customers. Familiarity with Prime, SCOT, DEX and Last Mile Tech systems will be very helpful. This role may require approximately 10% travel to work with remote development teams.


We solve complex technical and business problems with ingenuity and simplicity. You can make history with us, and the good news is that we’ve only just begun!

Basic Qualifications


· Bachelor’s degree in engineering, computer science or related discipline.
· 3+ years of experience in product or program management, or technology development
· 1+ year owning design and delivery of large scale software systems across multiple teams/organizations/locations
· Experience with end to end product delivery, overseeing roadmap strategy and definition



Preferred Qualifications


· Demonstrated ability in delivering high quality technology products/services in a scale up environment where priorities can shift rapidly
· Ability to handle multiple competing priorities simultaneously in a fast paced environment and a track record of managing/ tracking deliverables across teams/organizations.
· Ability to deal with ambiguity and influence at various levels without direct authority
· A solid grasp of the business side of technology with strong analytical and quantitative skills and the ability to use data and metrics to back up assumptions, recommendations and drive actions
· Experience managing software development efforts in, distributed systems and/or developing large scale applications
· Ability to communicate clearly and compellingly with multiple levels of leadership along with ability to drive a high level of focus and excellence with a strong and talented team
· Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
· Ability to work on a diverse team or with a diverse range of coworkers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.


#GSFSupplyChain




Job tags: Architecture Engineering Product management