Senior Product Manager - Platform

London, United Kingdom

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8x8, Inc.
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Posted 1 week ago

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
The Role
Our Product Managers are responsible for helping drive the company’s vision to ensure strong top-line growth.  The main responsibility of this position will be to have a hand in working with our Engineering team, other Product Managers and key business stakeholders to implement new enhancements to the business, specifically for 8x8 Platform Services.
Responsibilities
• Working on core platform services for 8x8, including the platform for provisioning users, telephony, messaging, email, licensing, permissions, authentication, and much more• Take ownership to synthesise and identify a problem and determine the set of outcomes that will address the problem and recommend a solution.• Plan and create sets of metrics, be held accountable for the metrics, set goals and success criteria to track towards these metrics• Prioritise features, assess requirements, articulate these to Engineers, identify dependencies and accept finished work based on criteria while considering trade offs in bringing product to market.• Realise and identify trade offs • Communicate effectively with both stakeholders and engineers to ensure product clarity and understanding
Skills
• Degree in Computer Science, Business Process, MIS or comparable degree or hands on working experience of 5+ years with Engineering teams and Business Stakeholders• Understanding of REST API and microservices• Background in SaaS Software and associated businesses especially Engineering• Track record working cross functionally with other teams who are key stakeholders• Excellent written and oral communication skills• Excellent interpersonal skills• Excellent problem-solving, analytical and investigative skills• Ability to conduct research into software-related issues and products• Self-motivated and directed• Keen attention to detail• Proven analytical and problem-solving abilities• Ability to effectively prioritize and execute tasks in a high-pressure environment
Working at 8x8
• Industry leading, award winning technology and recognised on two Gartner Magic Quadrants• Inclusive, supportive and collaborative culture yet with a winning mentality• Encouragement and environment to make a difference• Fun – check out our Instagram posts, the smiles are real - https://www.instagram.com/lifeat8x8_uk/ • Deep passion for doing the best for our customers, giving them the best service and the best technology
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job tags: Engineering Research