Senior UX Writer

Berlin, Germany

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Klarna
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Posted 4 weeks ago

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
Who we’re looking forWe’re looking for an experienced UX writer to help shape and iterate the tone of voice and messaging for our next-generation banking product. You’ll work closely with product managers, product designers and content specialists to explore the full product journey from end to end, taking data-driven decisions and keeping the user in focus.

What you will do

  • Own the UX writing vision, best practices and execution for building a compelling tone of voice and clear messaging
  • Collaborate with designers, product owners and developers to ensure that the product conveys the right tone and context in the entire experience
  • Continually test and improve our products by designing UX research experiments in collaboration with product designers and researchers
  • Dig into quantitative and qualitative data to discover opportunities to improve product copy, USP messaging and flows

You should have

  • 4-5 years of experience with writing digital content for brands
  • 2-3 years experience working in UX writing for digital products, apps or websites
  • Experience working with global products
  • Native-level proficiency in English
  • Great understanding of design process, usability and UX best practices
  • You have experience with UX research and user flows, for example, designing and evaluating experiments, applying learnings to the product experience
  • Experience working with global products
  • You love to work in a fast-paced environment together with people from all types of competences - from engineers and UX designers to marketeers and analysts
  • You take a data-driven approach to your work and aren’t afraid to start over from scratch
  • Experience with product design tools is a plus, but not required (Sketch, Abstract, etc.)

Who you are

  • You love to work in a fast-paced environment together with people from all types of competences - from engineers and UX designers to marketeers and analysts
  • You take a data-driven approach to your work and aren’t afraid to start over from scratch
  • Experience with product design tools is a plus, but not required (Sketch, Abstract, etc.)
How to applySend over a CV in English Send over your portfolio (this is an essential part in order for us to review your application).
About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.
Job tags: Product design Research Sketch User flows UX research
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