Staff Product Manager, Fleet Vehicle Services

Palo Alto, CA

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Rivian Automotive
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Posted 2 weeks ago

 As the Staff Product Manager for Fleet Vehicle Services you will be responsible for defining and building the digital ecosystem that enables a seamless commercial customer experiences across predictive diagnostics, preventative maintenance, repairs, collision, E-Call/SOS and roadside assistance. Rivian will offer these solutions across multiple formats including mobile onsite, local micro-centers and regional service hubs enabling you to develop innovative products around automated scheduling, digital service delivery procedures, parts catalogs, a mechanic app, pricing and payments. This is a high impact role with meaningful cross-functional visibility. A ground floor opportunity to shape and own the fleet services product line as it becomes an essential part of Rivian’s commercial vehicle portfolio.
THIS IS WHAT YOU’LL DO:· Work cross functionally with the vehicle services operations team and consumer vehicle services product team to build a cohesive product experience for commercial customers· Be the subject matter expert for Rivian’s digital fleet vehicle services business and drive all product decisions for this domain· Manage large and emergent customers that have complex needs and high expectations· Develop digital product features that overdeliver for customers and enhance the Rivian Fleet Platform resulting in significant incremental SaaS revenue for the commercial business unit· Work closely with our engineering, design and business teams to write user stories, define product requirements, set product roadmaps and drive product execution · Deliver build, buy, partner recommendations with defined benchmarks and product KPIs to validate performance· Own strategy presentations to execs on Fleet Vehicle Services
THIS IS WHAT YOU’LL NEED:· 10+ years of experience in digital product management in SaaS, mobility or consumer technology verticals· Domain expertise in automotive, vehicle services, connected vehicles, IoT a plus· Background in consulting, investment banking, computer science and/or hyper-growth companies· User centric product development approach with demonstrated ability to quickly iterate on product features based on large data sets and customer insights· Comfort working with development teams through periods of rapid growth and scale· Track record of succeeding in matrixed organizations and collaborating with stakeholders from multiple domains to execute aggressive timelines· Ability to drive detailed specs while similarly being able to zoom out and prioritize· History of working through ambiguity and devising clean sheet solutions in markets that go from 0 to 1· Experience working closely with UX/UI design teams to realize beautiful, cutting edge products· Ability to interface with external partners and drive integrations across 3rd party providers and ecosystemsRivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
Job tags: Engineering KPIs Mobility Product management User stories
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