Staff Product Manager for Commercial Sales & Delivery
Palo Alto, CA
As the Staff Product Manager for Commercial Sales & Delivery you will be responsible for the digital ecosystem that powers and connects Rivian’s commercial vehicle customers to our fleet operations teams. Specifically, you will define and build seamless customer experiences across the entire fleet vehicle transaction through delivery lifecycle including online ordering, digital financing and insurance, title & registration and vehicle delivery. This is a high impact role with meaningful cross-functional visibility. A ground floor opportunity to shape and develop the fleet sales and delivery product line as it becomes an essential part of Rivian’s commercial vehicle portfolio. THIS IS WHAT YOU’LL DO:· Work cross functionally with delivery & field ops, account management and the consumer transaction to delivery product team to build a cohesive product experience for our fleet customers· Be the subject matter expert for Rivian’s digital commercial sales to delivery customer segment and drive all product decisions for this domain· Understand every detail about our vertically integrated logistics process and make it transparent for our fleet customers leveraging the connectivity of our vehicles· Manage large and emergent customers that have complex needs and high expectations· Develop digital product features that overdeliver for customers and enhance the Rivian Fleet Platform resulting in significant incremental SaaS revenue for the commercial business unit · Work closely with our engineering, design and business teams to write user stories, define product requirements, set product roadmaps and drive product execution· Deliver build, buy, partner recommendations and own strategy presentations to execs on Commercial Sales & Delivery THIS IS WHAT YOU’LL NEED:· 7+ years of experience in digital product management in SaaS, mobility or consumer technology verticals· Domain expertise in automotive, fleet leasing, field ops, connected vehicles, IoT a plus· Background in consulting, investment banking, computer science and/or hyper-growth companies · User centric product development approach with demonstrated ability to quickly iterate on product features based on large data sets and customer insights· Comfort working with development teams through periods of rapid growth and scale· Track record of succeeding in matrixed organizations and collaborating with stakeholders from multiple domains to execute aggressive timelines· Ability to drive detailed specs while similarly being able to zoom out and prioritize· History of working through ambiguity and devising clean sheet solutions in markets that go from 0 to 1· Experience working closely with UX/UI design teams to realize beautiful, cutting edge products· Ability to interface with external partners and drive integrations across 3rd party providers and ecosystemsRivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
Job tags: Engineering Mobility Product management User stories