UX Designer Specialist (OSP Shared Services)

Wroclaw, Lower Silesia, Poland

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Ocado Technology

Posted 7 months ago

Job Title Senior UX Designer

Team Logistics and Supply Chain - Product - Now

Job Purpose

This role provides UX expertise to underpin Ocado Technology's user focus, merging user and business needs to support the design of great products and solutions for our clients. 

Working in the OSP Now  product stream, the UX Designer will support product and engineering teams using their visual awareness, UX skills and technical aptitude to design accessible, user centred solutions that meet commercial goals and deliver an amazing user experience.

Roles & Responsibilities

Product Alignment & Collaboration

  • Have a flexible delivery focussed approach, liaising with UX Lead / Senior Product Manager to understand and align UX effort and priorities with roadmap objectives/deadlines
  • Creates UX deliverables that meet user & product stream missions / objectives
  • Actively monitors and tracks system usability when designing to ensure continuous and commercially sound improvements

Researching & Understanding User Needs

  • Recommends research topics and themes with UX Researchers & Product teams
  • Conducts simple design evaluations with Product team and identifies opportunities to validate designs
  • Uses research insights to identify and prioritise opportunities, creating actionable design recommendations and iterations to product features
  • Sharing meaningful insight based on research efforts with other UX Design and Product colleagues

Service Design

  • Shape and influence design decisions using insights from touchpoints across the entire
  • end-to-end service by considering the experience of different actors affected by the service
  • Contribute to the creation of, and iterate personas, customer journey flows and empathy maps to help visualise different actors' scenarios and flows for broader team and stakeholders

Design Thinking

  • Influences business decisions, highlighting opportunities to improve product effectiveness by applying design thinking and user centricity.
  • Mentors other UX designers about design thinking & inclusive design within team
  • Collaborates with Product and Engineering peers to monitor how inclusive/accessible our entire product is and contributes to accessibility recommendations
  • Facilitate design sprint workshops with UX, Product and Engineering teams to accelerate UX designs, helping to turn agreed ideas into prototypes and ultimately build better solutions
  • Create and encourage feedback frameworks/loops to improve, validate & iterate UX designs with Product and Engineering teams

Interaction Design and Information Architecture

  • Uses quantitative and qualitative insights to create complex Information Architecture structures from scratch 
  • Makes high fidelity interactive, shareable prototypes & mentors others in prototyping tools
  • Ensure existing design flows and limitations of multiple devices and technologies (e.g. apps, web, HTML, progressive web apps) are recognised and understood
  • Creates UX delivery plans for a project with Product & Engineering teams & detailed functionality specs for developers

Visual Design

  • Strives for a consistent look and feel across products within the stream
  • Maintains an effective design system & uses design tools, in a highly productive manner (libraries, plugins, shortcuts...)
  • Designs UIs by default that are responsive, scalable, maintainable and future proof


  • Applies strong empathy to help facilitate, prioritise and effectively balance competing needs from teams and customers
  • Provides strong mentorship and coaching for others in UX craft and domain, within stream/s
  • Evangelises customer needs in a compelling way to a variety of audiences
  • Leads UX thinking in a particular discipline and effectively influences development decisions
  • Closely collaborates with Product & Engineering Team Lead(s) and acts as the go-to person for UX in particular product areas covered by the teams
  • Role models behaviours and applies Ocado Technology principles in day to day work

This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job

Job tags: Architecture Coaching Design thinking Engineering HTML Prototypes Research Service design User experience UX design Visual design
Job region(s): Europe
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