Product Manager, Concierge

New York, NY

Applications have closed
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Posted 1 month ago

Oscar Product is a growing, fast-paced team using technology and design to revolutionize healthcare. As a Product Manager, you’ll play a key role in helping Oscar solve problems and accelerating your team’s execution. You’ll have the opportunity to work on a range of high impact problems related to how Oscar members receive care and navigate their healthcare journey.

In this role, you’ll join our Service Technology product team. You’ll work across teams to identify opportunities that enable our teams of care guides, nurses, and social workers to effortlessly guide members through the complexities of healthcare. You’ll work closely with a team of engineers and your design partner to translate in-depth user research into tools and systems that streamline and enrich our interactions with members. 

You will report to a Group Product Manager in our NYC office.


  • Comfortable with complex systems. You know how to analyze and decompose a complex system into its member parts, and how to communicate that complexity simply and cleanly.
  • User-driven. You develop an understanding of how users think and behave and you talk to them. You have a grasp of user experience and are comfortable sketching user flows with your team.
  • A researcher. You can think creatively about how to get the information you need to prove or disprove your hypothesis using user research or data (hard data skills like SQL a plus).
  • Collaborative. You love helping engineers, designers, operations experts, and other teams around you do their best work. You are always driving towards a decision.
  • Experienced. You have worked directly with engineers in product management roles for 3+ years.


  • Defining the business and user goals of a product team focused on helping Care Guides assist members in navigating their insurance plans.
  • Work with engineers, designers and other company partners to create specs and implement features.
  • Make sure your projects are progressing smoothly, while weighing the trade-offs among speed, scale-ability, simplicity, and quality.
  • Produce insights from data and user research to help you identify potential improvements.
  • Coordinate and organize work across multiple perspectives and functions within Oscar.

Nice to Haves:

  • Previous experience supporting large internal operational teams

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

Job tags: Product management Research SQL User experience User flows User research
Job region(s): North America