Sr. Product Manager, Collision & Repair

Vancouver, BC

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Rivian Automotive logo
Rivian Automotive

Posted 1 month ago

The Rivian Digital Product Management team develops and manages the revenue generating digital properties which link consumers to physical services. We have developed cross-functional product squads focused on each aspect of the customer journey, from engagement through managing the service and repair of our vehicles. To that end, the Services Squad focuses on removing the hassle and frustration of the servicing experience. This team builds and owns the entire vehicle service operating system, which is tightly integrated with the rest of the larger Rivian operating system. We are seeking a Sr Product Manager, Collision & Repair who will join this squad and develop the systems and solutions that will power our service parts operations.
THIS IS WHAT YOU’LL DO:· Collaborate with Service Operations, Service Engineering, Insurance, Roadside Assistance, Fleet, Collision Partners, Finance, IT, and Product teams to define the roadmap for the collision ecosystem· Partner with Rivian Certified Collision Centers to deliver solutions that seamlessly fit into their workstreams and enable positive customer experiences.· Understand needs across the end-to-end collision event lifecycle to ensure a frictionless digital experience that will delight internal users and external users.· Integrate with 3rd party software and services to ensure a single source of truth for collision events that allows for robust tracking and reporting.· Act as a thought leader for collision and repair support to identify and deliver efficiencies that reduce the amount of vehicle downtime for the customer.· Build deep relationships with engineers, UI/UX, and Product Managers to bring products to life on aggressive timelines.· Define, drive and report on key service statistics regularly.

THIS IS WHAT YOU’LL NEED:· 5+ years of product management, ideally with experience in automobile service.· Comfort partnering with passionate stakeholders. Customer satisfaction is a shared goal.· A background in working with development teams through periods of rapid growth and scale, understanding the big picture and the importance of investing in the core technical foundation.· Experience in rapidly growing businesses that have expanded globally· A genuine love of brands that are focused on positive impact
THIS IS WHERE YOU’LL WORK:Department: Digital Product ManagementLocation: Palo Alto
RIVIAN DESCRIPTION:Rivian is building a new kind of car company. Starting from a clean sheet has allowed us to learn from and leverage what’s been done in the past while giving us Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.We operate development centers in Plymouth, MI, Irvine CA and San Jose, CA, and Surrey, England, as well as a manufacturing facility in Normal, Illinois.Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
Job tags: Engineering Product management
Job region(s): North America