UX Research

Remote

Full Time
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Posted 1 month ago

Thank you for your interest in GitLab! It’s an exciting time to join our team. We're the world’s largest all-remote company, and we've been intentionally building our culture this way from the start. With more than 1,300 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set of shared ​values​ in everything we do.  

Current UX Research Opportunities:

To be considered for our current or future opportunities, please submit your information below. By submitting your information you are not applying to a job, you are simply joining our talent community and will only be contacted should there be a match now or in the future. You can learn more about our recruiting model on our Jobs FAQ page.

All of our positions are 100% remote.

A brief overview of the GitLab User Experience (UX) department:

The GitLab UX Department is a 60+ person globally distributed team that consists of Product Design, UX Research, and Technical Writing

Our goal is to make our product easy to use, supportive of contributions from the wider GitLab community, and built for a diverse, global community. We want GitLab to be the easiest and most delightful product in its class.

Blogs about working in UX @ GitLab:

UX Research

Adam Smolinski, Director, UX Research 

The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals. We use these insights to inform and strengthen product and design decisions.

UX Researchers are one of the many GitLab Team Members who conduct user research. Other roles, such as Product Managers and Product Designers, frequently conduct research with guidance from the UX Research team. 

At the center of our UX research process, Research Coordination is there to connect the GitLab team with GitLab users.

You can read about the team structure and UX research workflow in the UX Research Handbook

What you can expect in a UX Researcher role at GitLab:

  • Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
  • Guide, and where necessary train, UX Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
  • Understand the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
  • Evangelize research. Share user insights with the broader organisation and externally in creative ways to increase empathy.
  • Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
  • Mentor UX Researchers, both inside and outside of your stage groups.
  • Actively contribute to UX Research processes, documentation and repositories.
  • Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
  • Interview potential UX candidates.

You should submit your information to the talent community if:

  • You have significant professional experience with user research.
  • You have experience integrating user research into product designs.
  • You have excellent planning and organizational skills with the ability to manage multiple competing priorities.
  • You share our values, and work in accordance with those values.

UX Research typically follows this hiring process.

Compensation Calculator

To see what the pay range would be first submit your information to the talent community. Next, sign up using the email address you registered with to access the calculator.

To be considered for our current or future opportunities, please submit your information below. Please note that by submitting your information you are not applying to a job, you are simply joining our talent community and will only be contacted should there be a match now or in the future. You can learn more about our recruiting model on our Jobs FAQ page.

 

Job tags: Engineering Product design Research Storyboards User experience User research UX research
Job region(s): Remote/Anywhere