Lead UX Writer, Hosting

San Francisco, United States

Applications have closed
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Airbnb

Posted 1 month ago

Hiring Manager: Joni Vandenburg -Paner

Recruiter: Karen Young 

Level: G9

The Airbnb content strategy team is growing, and we’re looking for people who can help build our practice and write for a growing global audience of guests and hosts. 

The Host team aims to inspire and empower everyday people to live richer lives by hosting on Airbnb. As a UX Writer on the team, you’ll have the opportunity to shape product strategy and codify our messaging to grow, support, and retain our host community. 

Responsibilities:

  • Contribute to a product team of designers, researchers, product managers, engineers, marketers, and data scientists

  • Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms

  • Work with cross-functional partners to drive consensus across teams and advocate for solutions that balance the needs of our hosts with our business goals 

  • Define the content strategy for the product across the host journey and write clear and concise content across multiple touchpoints (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications) 

  • Help hosts who use Airbnb feel welcome and empowered, carefully considering tone and writing content that’s consistent with Airbnb's mission of belonging

  • Work with other content strategists to maintain and evolve voice and tone guidelines and help evangelize those resources across the company

  • Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy

  • Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality

  • Share your work with other content strategists, provide feedback on their work, and contribute to the team through mentoring, onboarding or recruiting

Requirements:

  • 3-5 years of experience in Product Content Strategy

  • Excellent writing and editing skills, preference for skills in marketing writing

  • Solid understanding of user experience design principles and interaction patterns

  • Experience writing content for web/mobile products and developing style guides 

  • Comfortable working in an environment with other writer functions (Marketing, Comms, etc.) and proven ability to collaborate successfully with cross-­functional partners

  • Ability to work independently in a fast-paced environment 

  • Passion for Airbnb’s mission and deep empathy for our diverse community

  • Portfolio of writing samples

 

 

Job tags: Experience design User experience
Job region(s): North America