Senior Product Manager

San Francisco, CA

Full Time Senior level / Expert
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Posted 1 month ago

Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce is exploding, and with it, parcel shipping is becoming a meaningful factor in a business' ability to succeed. Creating a compelling shipping experience for customers is hard but necessary.
At Shippo, our goal is to level the playing field by providing businesses access to shipping tools and terms that would not be available to them otherwise.
Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.
Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for cultural and skill fit in every new person. Join us to build the foundations of something great, roll up your sleeves, and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, and others.
About the Role
We are looking for a strategic problem-solver to drive impactful features and initiatives. In this role, you will work closely with all parts of the business, including business development, customer success, analytics, engineering, design, and other key cross-functional teams. This role is highly collaborative in nature. You will need to have the ability to think broadly about the big picture, deep dive into a holistic solution, and have a keen eye on execution and impact. Your analytical skills and user focused approach will make all the difference to elevate and influence Shippo’s product, vision, and growth.

Requirements

  • 3+ years experience as a Product Manager
  • Great product intuition
  • Communication chops - understand and communicate trade-offs to a diverse group of people
  • Execution focus - Do whatever it takes to get the product to launch
  • Strong technical understanding and experience working directly with engineers and engineering management
  • Hands-on, passionate, and collaborative approach
  • Experience with e-commerce, B2B, and API integrations.
  • Experience working directly with customers and partners
  • Experience at a start-up or small/mid-sized company
  • Experience with shipping and SMB customer applications is a plus

Responsibilities

  • Lead the ideation, research, design, development and launch of user-centric products
  • Understand user needs and gather product requirements
  • Develop the product roadmap and build consensus on prioritization to drive product execution
  • Define and analyze metrics that inform product success & health
  • Build alignment across product and cross-functional teams
  • Drive product development and execution
  • Participate in new partner integrations and onboarding
  • Work with business development and sales teams on partner integrations; identify gaps, assist to resolve issues, and define/prioritize new features
  • Enhance partner API integrations with eCommerce platforms, such as Shopify, GoDaddy, Etsy, etc.

Benefits

  • Benefits: medical, dental, vision, (90% covered by the company, incl. dependents), and pets coverage
  • Flexible PTO + work hours
  • Dog are welcomed in the office
  • 3 VTO days for ShippoCares volunteering events
  • $2,500 yearly learning stipend for your personal growth
  • Free lunch / drinks / snacks
  • Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Job tags: Analytics Engineering Research
Job region(s): North America
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