Product Manager

Remote US/Canada

PagerDuty Inc. logo
PagerDuty Inc.
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Posted 3 weeks ago

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Why We Need You
As a Product Manager, you will work across the business to understand customer needs and problems, build creative and thoughtful solutions, and drive the success of PagerDuty’s automation offering. You will find ways to make our customers more successful in their on-call, incident response, and digital operations needs. Through customer discovery, understanding user pain points, designing innovative solutions, and iterating on them, you will create compelling product experiences for our customers. Along the way, you'll work closely with engineering, marketing, sales, and others to build, deliver, and launch new capabilities, and then drive adoption in the field.

Key Responsibilities

  • Take a leadership role in identifying and removing barriers to customers successfully managing and expanding their PagerDuty deployments.
  • Develop a deep understanding of how enterprise customers deploy, manage, and expand their 3rd party software tools - including PagerDuty.
  • Research, prioritize, and evangelize a roadmap for enterprise management and expansion capabilities, taking into account customer needs, company strategy, and technical feasibility.
  • Serve as the product owner for an agile development team, collaborating with customer-focused engineers and designers to build great features that solve customer problems at a global scale.
  • Work with sales, support, customer success, product marketing, and other departments to drive great customer outcomes.

Skills and Attributes

  • Deep customer empathy and a passion for improving customers' lives. The largest companies in the world trust us to keep them up and running, and we don't take that responsibility lightly.
  • Excellent interpersonal and communication skills. You can effectively communicate across diverse backgrounds and contexts, and lead through influence. A single day may include pitching strategic business decisions to senior leadership, mapping out architectural diagrams with a team of engineers, to leading discovery sessions with your UX colleagues.
  • Proficiency in and enthusiasm for agile development. You like to ship value (not just features), thoughtfully trade-off time, scope, and risk, and celebrate learning.
  • Technical chops: you don't have to be a programming wizard, but you should be comfortable working closely with engineers, reading API docs, and analyzing data in SQL.
  • Bias to action and a love of getting (the right) things done.

Minimum Qualifications

  • 2+ years of product management experience.
  • You have shepherded at least one major product or feature from ideation to launch, and have the metrics to go with it.

Preferred Qualifications

  • Experience building, operating, and managing B2B SaaS products with hundreds or thousands of users per customer.
  • Bachelors' degree in Computer Science or a related technical field.
PagerDuty offers:- Competitive salaries and company equity- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family- Generous parental leave- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.- Paid employee volunteer time - 20 hours per year- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: Engineering Product management Research SQL
Job region(s): North America Remote/Anywhere
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