Product Manager - Support Tools
About Glovo:We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.
Your work-life opportunity:
Glovo is building the future of cities by enabling anyone to access the products and services available in their city on demand. Our goal is to bring this value proposition to a global audience.
As the Support Tools Product Manager you will be responsible for leading, quantifying and building the next level relationship management tools, supporting our LiveOps to offer a smart, predictive and personalised service to customers, couriers and partners.
You’ll collaborate with engineering, design, and stakeholders throughout the organization to deliver products that scale. Example of ownership areas include: CRM integrations, decision tree builder and predictive models to support LiveOps. We’re looking for someone with the same passion that we have for simple solutions and bold impact.
Be a part of a team where you will:
- Own the product roadmap for the Support tools team
- Collaborate with key stakeholders, engineers, designers and Data Scientists to define a winning strategy
- Maintain a prioritised product backlog and other organisational solutions in partnership with your technical team lead
- Define and communicate product requirements and specifications by thinking creatively about how to solve problems that have never been solved before at this scale
- Ensure strong collaboration and communication across the company and serve as a primary point of contact for internal stakeholders
- Ship fast and often
- 3+ years of relevant product management experience
- Leadership—you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
- Superb communication—you have excellent written and verbal communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume
- Technical know-how—you have a solid understanding of how software is made and how it works.
- You are familiar or have worked with AI and/or Machine Learning models
- Previous work experience in customer feedback facing role
- Excellent spoken and written English
Experience our Glovo Life benefits:
- Enticing Phantom Shares plan
- Attractive Relocation package (if applicable ;))
- Comprehensive Private Health Insurance
- Cobee discounts on kindergarten, transportation, and food
- Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
- Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
- Discounted Gym memberships
- Flexible working environment
What you’ll find when working at Glovo:
- Gas: We work hard with energy and passion for what we do.
- Care: We act in the best interest of a sustainable future.
- Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
- Stay Humble: We embrace mistakes and feedback to learn from them.
- Glownership: We roll up our sleeves and get work done no matter our position and level.
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia.
For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/