Product Analyst

Remote US/Canada

Applications have closed
PagerDuty Inc. logo
PagerDuty Inc.

Posted 1 month ago

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Solve for what’s next—at PagerDuty.
PagerDuty is looking for a Product Analyst who is passionate about data, analytics, and product research. PagerDuty Product Analysts are skilled, curious, and driven to find the right answers that will impact business decisions through analysis and formulation of critical insights. This role has high exposure within the company so you will be working at times with senior leaders within the company. Good communication skills are a key to delivering insights to the leadership team. 
As a Product Analyst, you have a deep knowledge of the data analysis process, data analysis tools, and analytics best practices. You work quickly and confidently while delivering high-quality output. You have a significant understanding of our business and product to employ the right methods and data to answer questions in hand. 

Why We Need You

  • You will own strategic analyses related to product strategy and roadmap and will be working directly with all Product leaders to ensure that we can answer meaty questions with data.
  • You will create KPI dashboards that will track the health of product lines and will be presented to the Executive leadership team.
  • You will work to answer questions about the nature of our accounts and what they value from our platform.
  • You will identify insightful metrics to track product engagement, feature adoption, and churn risk. 
  • You will conduct quantitative and qualitative analysis for guiding pricing and packaging.
  • You will help with strategic planning and identify our organization's business needs.

Key Responsibilities

  • You will be reporting to the Product Analytics Manager, and will be an integral member of the larger PagerDuty Product team, collaborating closely with Product Managers, Development teams, and other stakeholders within the Company.
  • You will be working at times with senior leaders within the company, so you have good communication skills and can work cross-functionally.
  • You will do business case analysis & preparation to define product strategy.
  • You will work cross-functionally to deliver on projects that are strategic to PagerDuty such as launch of products, M&A strategy, and more. 

Skills and Attributes

  • The ability to turn data into user-friendly visualizations and key insights that will help drive decisions for Product and Company leaders.
  • You have a passion for learning and driving to an answer and have advanced data analysis skills.
  • You are detail-oriented, but you also can think about the big picture.
  • You are comfortable with a fast-paced work environment and fielding responsibilities spanning multiple projects at any given time.

Minimum Requirements

  • Bachelor's Degree in an analytical discipline such as Mathematics, Statistics, Economics, or Engineering.
  • 3-5 years of professional experience as a Data / Business / Product Analyst or Consultant.
  • Familiarity with a scripting language, such as Python, R, or SQL.
  • Experience with Business Intelligence (BI) tools for strategic reporting and analytical exploration.

Preferred Qualifications

  • Fluent SQL skills, particularly in the PostgreSQL environment.
  • Familiarity with a cloud-based BI tool such as Periscope or Mode.
  • Experience using Python or R to dive deep into data to discover the properties of metrics, calculate marginal effects, and assess statistical significance.
  • Familiarity with A/B testing.
  • SaaS / Startup Background.
PagerDuty offers:- Competitive salaries and company equity- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family- Generous parental leave- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.- Paid employee volunteer time - 20 hours per year- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: A/B testing Analytics Engineering KPI Python Research SQL
Job region(s): North America Remote/Anywhere