Senior UX Researcher, Qualitative Core Member Experience

Singapore, Singapore

Applications have closed
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Posted 1 month ago

The mission for a Sr. UX Researcher is to create a competitive advantage for Netflix by delivering business-driven insights that help revolutionize the experience consumers have with our service. You will sit within the larger Consumer Insights team and be responsible for defining, leading, analyzing, interpreting and socializing research initiatives that lead to product innovations that delight across hundreds of millions of members in over 190 countries. 
Netflix has experienced significant growth across the Asia Pacific region and we need a dedicated and experienced researcher to develop, execute, and deliver best-in-class research to drive product innovation focused on the mobile Netflix experience.  Netflix's Asia Pacific offices include our Singapore headquarters, as well as offices in Tokyo, Mumbai, and Seoul. 

Who you are:

  • Your lifelong mission has been to understand people, their behaviors, attitudes, and motivators
  • You actively seek out answers to questions that are verging on impossible to answer
  • When something needs to get done, you are the first to roll up your sleeves
  • You make the connections across information no one else sees
  • You stand firm in the face of change and challenge
  • You read the Netflix culture memo and were energized 
  • You are quick-witted, straight-forward, and succinct
  • You are equal parts creative and analytical
  • You are fully aware of and open about when and how you fail and when and how you succeed
  • You love digging into different sources of information to understand something deeply

Your background:

  • At least 7+ years of hands-on qualitative and quantitative research supporting product development, such as user, UX, consumer insight, or design research
  • A graduate degree in Human-computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Anthropology, Sociology or similar
  • A clear, demonstrable record of applying complex research skills into practical business impact
  • End-to-end, hands-on, “in-sourced” experience with all aspects of research including a deep qualitative methodology toolbox
  • Track record of collaborating with diverse teams towards a common goal
  • Exceptional verbal and written communication style distilling complex multi-method research reports into understandable, compelling, and actionable insights
  • Years of hands-on international research experience including deep cultural familiarity with at least one APAC country

What You'll Be Doing:

  • You will be a part of a group of researchers who is tasked with generating insights related to the Netflix product, including the TV, mobile, web, and kids experiences, and algorithms
  • You will work closely with Product Designers, Product Managers, Data Scientists and complementary Consumer Insights partners to lead a portfolio of proactive, reactive, strategic, and tactical research
  • You will be given the most meaningful and rewarding research opportunities of your life
  • You will be high-touch and hands-on with all aspects of the research process
  • You will have the ear of everyone at the company, including up to the C-level
  • You will be working and collaborating with some of the smartest people you have ever met in a dynamic culture that acts like a start-up with the resources and vision of a large company
  • You will be the voice of the consumer across the organization
  • You will travel (~20%) with autonomy to increase/decrease based on project and business needs
Job tags: Human-computer interaction Human factors Research
Job region(s): Asia/Pacific