Product Manager 2 - ICP


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Posted 1 month ago

About the Role
Strap on your helmet and climb on board if you're ready to be our next Product Manager. In this role, you’ll be an integral player in the Identity and Communications team that directly impacts Gojek’s communication suite of products. More specifically, you'll be overseeing non-text-based communication mediums like VoIP and Call Masking in order to facilitate a seamless information flow between our users and business. Your work will have a significant impact on the kind of experience our millions of customers have placing orders on our Gojek app via vocal controls, as well as the safety of user accounts and cost savings for our users.

What You Will Do

  • Own features and products with minimal support
  • Contribute to team strategy & OKRs
  • Speak to customers to build empathy and understand customer problems and habits in partnership with Research & Design teams
  • Write and communicate clear, concise, and prioritized feature requirements and user stories
  • Partner effectively with other products teams and functions
  • Understand the "why" of products and aligns them on priorities
  • Lead and facilitate team cadence and effectively communicates project status and outcomes to stakeholders

What You Will Need

  • A Bachelor’s degree or equivalent practical experience
  • At least 4 years of experience working as a product manager on large-scale consumer products
  • Data-Driven First: When making decisions - leverage technical resources and data to support hypotheses. Skilled at SQL and understand basic statistics, but understands when to step back from the rabbit hole of ‘too many metrics’
  • Communication: Strong communication skills. Knows how to build trust, set goals, and get things done. Not afraid of using whatever channel (face-to-face, email, Whatsapp) is required. Communicate product requirements through your design skills
  • User-Experience: Able to apply design and research expertise in building product features. Excited about all the UX-focused pieces of the PM role
  • Independent and curious, able to set own targets, ask for help when needed, and always looking to learn something new
  • A self-starter, who loves to understand systems inside out, and make it a mission to deliver quality products
  • Fast & Agile: Ability to excel in a constantly changing and rapidly growing workplace
About the Team
The Communications Team, a subsidiary of the larger Identify & Communications Platform, is responsible for offering seamless communication channels between users and businesses. At its core, this is a unique team that interfaces directly with the end user while partnering with other product teams, thus providing an opportunity to do both iterative product building with end-users as well as well documented API first products.
We are a close-knit group of 15 people, comprising of backend & mobile engineers, designers, researchers, data analysts and product managers. We are part of a bigger group called Identity and Communication Platform that is responsible for securely logging in millions of users to our applications anywhere in the world, and offering effective and delightful communication channels between users and businesses. When our team isn't working, you'd probably find us playing CSGO, catching up with our colleagues in evening tea Zoom sessions, and heartily discussing football leagues.

About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
Job tags: Research SQL User stories
Job region(s): Asia/Pacific
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