Senior UX Researcher/Strategist

Newark, CA

Full Time Senior level / Expert
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Lucid Motors
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Posted 1 month ago

Leading the future of luxury mobility
Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.
We’re looking for inspiring and dynamic UX Research & Strategy thought leaders to build Lucid with us. If working on complex, multi-platform digital/physical challenges like in-car HMI digital and hardware systems, infotainment, voice, touch, and mobile apps, gets you charged up, we want to hear from you.

You will:

  • Serve as an advocate for users with a lens towards brand, business, design, and technology
  • Work in a highly collaborative fashion as a strategic partner to business leads, product managers, designers, and engineers to conduct complex multi-phase, mixed-method studies that deepen our understanding of the user experience and define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
  • Oversee, collaborate, and prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
  • Substantiate the designers work and the decisions behind them and advocating for a user-centered framing of company strategy and product building. Lead critical research efforts and conduct complex multi-phase, mixed-method studies that deepen our understanding of the user experience and drive product strategy
  • Conduct research using a wide variety of qualitative and some quantitative methods to create actionable insights across the product development lifecycle, including UX testing of early prototypes, such as usability, 1:1 and group interviews, and surveys and more...
  • Apply complex research methods appropriate to the questions at hand, from generative to evaluative, adapting methods as needed to align organization and product needs
  • Provide thought leadership to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations and conversations to build consensus and persuade action based on findings
  • Work closely with design, product management, and cross-function teams to develop innovative end-to-end solutions that address top outcomes. Iteratively evaluate these solutions until outcomes are achieved or hypotheses are proven wrong, informing and aligning on any trade-offs
  • Share best practices & new techniques with the UX Research, Design and PM teams and ensure that the quality of data, analysis & reporting supports the needs of our teams and organization
  • Scale UX research by enabling other team members to be research capable— Provide product teams with tools and best practices for discovering and acting on user insights on their own in consultation with researchers
  • Lead research operations, documentation, participant management (screening, recruiting, scheduling, incentivization)

Basic Qualifications:

  • Bachelor's degree in experimental psychology, cognitive science, human computer interaction or related discipline, or equivalent professional experience.
  • 6+ years of hands-on experience conducting user research in an applied setting, including end-to-end experience with all aspects of research (e.g., study design, recruiting, moderation, analysis, reporting) and 2+ years of experience working as a user research lead in a multiple researcher setting and/or managing a user research team.
  • Experience with a full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas. Includes in-person lab and field studies, remote moderated and unmoderated studies, research for multiple devices and form factors, and a strong grasp of quantitative data analysis and statistics.
  • Online portfolio of work samples demonstrating ability to plan and execute impactful user research, and to extract actionable insights from qualitative and quantitative data.
  • Positive attitude, friendly demeanor, empathetic mindset, collaborative.
  • A commitment to providing actionable insights to cross-domain teams.
  • Eagerness to take on new responsibilities.
  • Excellent communication and comprehension skills.
  • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
  • An interest in automobility and transportation.
  • Verbal and written skills in English.
  • Automotive industry experience or have worked on IoT or other complex physical & digital product or start-up experience.


Preferred Qualifications:

  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment. Start-up experience is a plus.
  • Experience working in a collaborative team, partnering closely with designers, product managers, engineers, and business stakeholders to plan and execute user research, create actionable insights, and drive product improvements. Experience in Agile development environments is a plus.
  • Fluency in human-centered design processes, service design, and consumer research.
  • Excellent communication, presentation, and interpersonal skills, with the ability to present a compelling case for research and data-driven decision-making.
  • Ability to define, manage, and prioritize your own work, juggling multiple projects, possibly with competing deadlines.
  • An unfailing passion and capacity to advocate on behalf of our users/customers.
  • Passion for the role of user research within an organization and the ability to drive design thinking.
  • Passion for learning and innovation, balanced with business needs and customer expectations.
  • UX/UI design expertise; experience with UI and workflow prototyping tools.
  • Master's degree in experimental psychology, cognitive science, human computer interaction or related discipline.
Be part of something amazing
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 
Job tags: Cognitive science Design thinking Field studies Human computer interaction Mobility Product management Prototypes Research Service design Surveys User experience User research UX research
Job region(s): North America
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