Lead UX Designer
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
Your manager is in Kirkland, WA, but you’ll be working from any of our GoDaddy offices.
What you'll get to do...
We’re looking for a Product Design Lead to join our GoDaddy’s Digital Care team. As a member of the Digital Care Team, we utilize artificial intelligence, video tutorials, conversational design, and articles to create a platform that empowers small business to name their idea, build a professional website, attract customers, and manage their work. Using design creativity and user-centered design principles, you will work with cross-functional teams that empower entrepreneurs around the world to bring their ideas to life. Your responsibility in this role is to craft elegant and simple interfaces that solve complex interaction problems both within our Help Center and Chatbot experiences. In addition, you will be asked to create a clear strategy in how we integrate our knowledge base into GoDaddy products, allowing help to be easily accessible while they are working in the product.
- Craft Engaging Experiences- Support the customers’ needs and our business objectives by solving problems in unusual and innovative ways.
- Communicate and Collaborate- You understand technical limitations, where to take liberties and how to communicate with engineers, product managers, designers, researchers and writers across different teams and offices.
- Design for Scale- Create experiences across multiple touch points, mediums, products, regions and customers without sacrificing consistency and simplicity.
- Prototype, Test, Iterate- Be comfortable concepting, working in low fidelity and high fidelity as well as testing, learning and iterating on designs.
- Define & Document- Create artifacts that articulate our users needs, product principles and design details necessary to bring something to life with our engineers
- Mentor, Lead, Inspire -Your team, other designers, and the larger GoDaddy design community
- Contribute and Invest- In our growing design community as well as customer research and discovery activities
Your experience should include...
- A rock-solid portfolio that demonstrates skills in user experience and a proven track record of delivering products to market
- Strong visual design and prototyping skills
- Experience collaborating with multi-functional teams including product, engineering, and end user groups.
- Expert communicator whocan encourage and sell a vision.
- Self-starter who wants to make GoDaddy’s applications visually appealing and easy to use.
- Deep understanding of design tools like: Sketch, Figma, Framer, InVision
- A passion for small businesses
You might also have...
- Experience in buildinghelp center/support experiences
- Experience building products usingartificial intelligence and/or chatbots
- Experience working on voice assistants or guided UI’s
- Experience building software for customer experience or service design
- 5+ years of crafting design experiences
We've got your back...
Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at email@example.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.