Lead UX Writer, Studio

San Francisco, United States

Full Time
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Posted 1 month ago

The Airbnb UX Writing team is growing, and we’re looking for people who can help build our practice and write for a growing global audience. As a Lead UX Writer on Studio you’ll have the opportunity to move across platform and product teams to provide support and your expertise to multi-surface projects. 

Additionally you’ll support high priority projects across the company, provide the entire UX writing team with centralized writing and editing resources, support content-led initiatives, and improve ways of working that will make it easier for all UX writers to do their jobs.

 

Responsibilities:

  • Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms

  • Work with cross-functional partners to drive consensus across teams and advocate for solutions that balance the needs of our guests and hosts with our business goals 

  • Define the content strategy for the product across the user journey and write clear and concise content across multiple touchpoints (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications) 

  • Help guests and hosts feel welcome and empowered, carefully considering tone and writing content that’s consistent with Airbnb's mission of belonging

  • Work with other content strategists to maintain and evolve voice and tone guidelines and help evangelize those resources across the company

  • Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy

  • Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality

  • Share your work with other content strategists and provide feedback on their work

  • Work with other UX Writing leads and managers on team-wide initiatives, like Design courses mentoring, onboarding or recruiting

 

Requirements:

  • 5+ years of experience in Product Content Strategy and UX Writing

  • Solid understanding of user experience design principles and interaction patterns

  • Experience writing content for web/mobile products and developing style guides 

  • Comfortable working in an environment with other writer functions (Marketing, Comms, etc.) and proven ability to collaborate successfully with cross-­functional partners

  • Ability to work independently in a fast-paced environment 

  • Passion for Airbnb’s mission and deep empathy for our diverse community

  • Portfolio of writing samples

Job tags: Experience design User experience
Job region(s): North America
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