Product Manager, Payment & Fraud

San Francisco, California, United States

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The RealReal
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Posted 3 weeks ago

The RealReal is seeking a Product Manager to own payments and to define the future of our payments platform for our buyers and consignors. This will include enhancements to existing payment offerings and evaluating new offerings. This person will also protect users against fraud in a way that doesn’t impact conversion or create a frustrating user experience by creating a balance between user protection and user friction. Additionally, you will own the management of external tools such as SIFT and influence business partners to help drive new business processes.


What You Get To Do Every Day

  • Understanding business needs and translating solutions delivered through technology
  • Driving development team to deliver solutions that meet business need
  • Present findings to leadership
  • Explaining the why to development teams
  • Driving to key milestones, removing blockers, and resolving issues
  • Understanding key metrics and ensuring those metrics are upheld or improved


What You Bring To The Role

  • 2-4 years of experience in Product Management, including eCommerce, Payments and Fraud Security
  • Fluency with external tool SIFT 
  • Self-motivated and thrive in a fast-paced environment, working independently on several major initiatives at a time
  • Proven track-record: past projects were consistently successful (i.e. met the consumer’s need, met business objectives, delivered on-time with no/few surprises)
  • Creative problem solver. Able to identify real obstacles and viable solutions
  • Outcome oriented: not reactionary; clearly and continuously communicate the desired outcome and work collaboratively to create a path to achieve it
  • Consensus builder. Able to curate and build on the ideas of others in pursuit of the best solution
  • Must be an excellent communicator with strong organizational skills
  • Must have strong product vision & instincts and demonstrate thought leadership
  • Big thinking: should be able to help a small team achieve goals out of their comfort zone
  • Strong understanding of product-building areas including engineering, design, analytics, and user research/insights
  • Must have a great understanding and empathy for The RealReal customers and be their advocate
  • Rigorous: ask hard questions, validate their assumptions, and make sure asks align to the actual needs of the business
  • Have a great eye for a good technical solve and must be able to collaborate with engineers


The RealReal is the world’s largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 


Job tags: Analytics Engineering Product management Research User experience User research
Job region(s): North America
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