Director, Product Marketing AI, Analytics & Benchmarks

San Francisco, California, United States

Full Time Executive level / Director
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Posted 2 weeks ago

Director, Product Marketing AI, Analytics & Benchmarks

Talkdesk is one of the fastest growing companies in the world. A leader in both the 2020 Gartner Magic Quadrant for Contact Center as a Service and the 2020 Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Talkdesk is rapidly disrupting the $90B+ contact center software market. We have 1,800+ customers, representing all industries, who are offering superior customer experiences to their customers leveraging innovative technology from Talkdesk.  

We are looking for an experienced product storyteller and strategist who can understand market dynamics, personal, and business objectives of prospects and customers and communicate about our product in a compelling, succinct, and authentic manner. You will join a stellar, agile marketing team that brings new products & services to market, drives competitive intelligence and positioning, analyzes opportunities, and influences go-to-market tactics.  You possess a record of success in dynamic environments and grace in collaborating with multiple stakeholders to get stuff done. You savor measuring the impact of your work. 


  • Execute our contact center/business communications, go-to-market efforts and evangelize our platform. 
  • Develop a compelling narrative and value proposition for our solutions, with a focus on driving enterprise purchases of contact center/business communications solutions. 
  • Define the GTM strategy, collaborating across the marketing organization and the Talkdesk community at large.
  • Be the expert and work with the sales team to develop plays and GTM programs that help drive pipeline and close business
  • Be the expert and present in relevant online events and executive events.
  • Work with our internal demand gen teams to hone the strategy and marketing programs that drive demand. 
  • Work closely with the Analyst, Press Relations, content and social teams to ensure effective thought leadership and ongoing relevance in the market 
  • Communicate effectively and often to ensure all stakeholders are aligned.

Position Requirements:

  • Equivalent of 10+ years of product marketing or similar experience in the contact center or unified communications or business communications space.
  • You’ve participated in multi-million-dollar contact center/business communications  projects, have an established voice in the community and a well connected network of IT executives or CX//Service leaders
  • You have a demonstrated ability to bring a solution offering to market with compelling positioning and messaging.
  • You have an established voice (via blogs, books, presentations, or other thought leadership) in the contact center/business communications community.
  • You have the ability to empathize with a large company's existing legacy - people, process, or technology - and help map a way forward.
  • Can speak authoritatively to small C-level audiences or large industry events on how Talkdesk can transform  contact center/business communications, and how that would operationally happen from a technical perspective
  • Can develop and engage the community of C-level executives with customer advisory boards.
  • Can establish Talkdesk’s presence in external advisory boards for contact center/business communications/customer engagement forums (e.g. CCW, CCA).
  • Can identify use cases that connect contact center and business communications experience throughout an enterprise to align projects and priorities.
  • Can drive consensus across executives to align the goals of large scale, transformational sales opportunities.
  • Can help Talkdesk product teams and partners understand how enterprise executives make decisions, and assimilate product-level feedback.
  • High energy, charismatic, innovative, creative individual.
  • Strong organizational and analytical skills, excellent written and oral communication skills
  • Strong ability to influence and work cross-functionally.
  • Bachelor's degree required, Masters preferred
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Job tags: Analytics Value proposition
Job region(s): North America
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