Website Service Designer

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us.
We serve millions, but we choose our people one at a time…
We are looking for a Service Designer to help us rethink our website experience for B2B and B2C audiences. The successful candidate will ideally have knowledge and experience working in healthcare, and will be passionate about helping to build a revamped website that will show the best of Babylon to potential customers. This will involve understanding our customers, the Babylon brand and our goals for the new website. This project represents a unique opportunity for an individual to have a big impact on the website of one of the world’s fastest growing startups.

You'll spend time on the following

• Conduct an audit our US website 
• Understand our key audiences (both B2C and B2B), conducting customer research as needed
• Use existing research and interview key stakeholders in the business
• Understand the commercial requirements
• Looking for opportunities to promote and connect our healthcare services on the website as a lead generation tool for B2B and B2C users 
• Create a customer journey map for the key audiences on Miro (or similar)
• Communicate the customer journeys to key stakeholders in the business
• Be part of a scrum team with visual designers, content designers and engineers to communicate the journey during the early implementation
• Review Figma mockups from visual design

We're excited about you if you have:

• Great experience designing multichannel customer journeys
• Previous experience supporting website redesigns
• Experience in user research
• Clear ability to communicate with stakeholders, including storytelling expertise 
• A knowledge of healthcare provision, particularly Value Based Care (VBC)
• Knowledge of Miro and Figma

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.At Babylon, we have Power of Diversity groups (PODs) to drive positive engagements that create and foster a diverse and inclusive environment and we seek to recruit, develop and retain the most talented people from a diverse pool of candidates.Our mission is to put an accessible and affordable health service in the hands of every person on earth. Diversity and inclusion play a key role in helping us bring this mission to life and create a true sense of belonging for all.