Head of Product Operations

Remote (US, UK or Canada)

Full Time Executive level / Director
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Posted 3 weeks ago

Over 70,000 businesses and millions of people use 1Password to protect their most important information. We’re a kind, curious, and customer-focused team on a mission to build the world's most-loved password manager and give people more control over their data.
Reporting to the Chief Product Officer & GM of Emerging Solutions, the Head of Product Operations will be a key leader in Products organization.  You will work closely with other VP and high level executives.As the Head of Product Operations at 1Password, you will be responsible for building and growing a team to drive key aspects of product operations and strategy. This highly cross-functional role  will have you working collaboratively with leaders across the company including sales, marketing, support, engineering and finance.

What we’re looking for:

  • The ideal candidate will have:8-10+ years of experience in Product Operations, Product Management, Management Consulting or other related functions
  • Excel at data-driven decision making and strategic thinking
  • Able to synthesize large amounts of data and effectively present the insights to executives
  • Comfortable with ambiguity and being results-driven
  • Understanding of the following technologies is highly desired: SaaS, Identity and Access Management, Developer Solutions, Enterprise Password Management, Security
  • Familiarity with customer segmentation and user personas across IT, Security, Developer, and DevOps
  • Able to recruit, mentor, and grow a high-performing team

Some key activities you will lead include:

  • Gather and analyze product usage data and feedback to generate strategic business insights and inform product direction
  • Lead execution of cross-functional strategic initiatives and measure results
  • Create operational processes, metrics, and practices for new product launch (e.g., test, launch, go-to-market)Track and present KPIs and quarterly product/business reviews to senior leadership
  • Foster a collaborative culture that enables continuous improvement and growth

What you can expect:

  • This is a fast-paced environment with the opportunity to make significant contributions to the growth and expansion for the company’s success. You will have ample autonomy and authority to lead key initiatives within the Products organizations and across the company. You will have the support of the executive team to establish best practices and take ownership of the newly created Product Operations organization.
When we say bring your whole self to work, we mean it. You’ll join a diverse and inclusive community, built on trust, support and respect. Be yourself, find your people and share the things you love. As we continue to build our global team, we welcome all individuals and do not discriminate on the basis of gender identity, race, ethnicity, disability, sexual orientation, education, languages spoken and veteran’s status. 

Job tags: Engineering KPIs Product management User personas
Job region(s): Europe North America Remote/Anywhere
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