Sr. UX Researcher, Ops & Supply Chain UX

Sunnyvale, California, USA

Full Time Senior level / Expert logo
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Posted 3 weeks ago

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics like Kindle e-reader and Echo devices. The Ops and Supply Chain UX team designs systems and processes that make planning, manufacturing, launching, and supporting our devices as efficient and frictionless as possible. This team is set up as a shared service thereby providing opportunities to learn and grow.

In this role, you’ll have a significant impact on our business as you would drive research strategies for our organization. We are looking for someone passionate about delivering the best possible customer experience for our products. In addition to UX Designers, you will also work closely with a cross-functional group of engineers, product managers, research scientists, and executives to propose and drive innovations in Ops and Supply Chain products.

The ideal candidate will be an experienced user researcher interested in pushing the boundaries of user research in an Agile product development environment; a problem-solver, self-starter with a deep understanding of user research methods and best practices and takes a nimble, and pragmatic approach to research.

Key Responsibilities
· Perform all aspects of the UX research lifecycle (study design, recruiting, moderation, analysis, reporting, and communication).
· Evangelize the value of UX Research to stakeholders within the Devices - Ops and Supply Chain organization.
· Understand product roadmaps and be able to translate them into long-term and short-term UX research plans. Identify and prioritize research questions based on the analysis of existing product designs, business needs, project goals, and risks.
· Work with product management and engineering to come up with requirements for capturing clickstream data. Monitor and analyze user behavior using web usage analytics and statistical tools.
· Conduct qualitative and quantitative studies with a focus on both generative and evaluative efforts.
· Perform quick but thorough data analysis to uncover insightful and actionable results that drive tactical and strategic decisions.
· Work closely with the design and product management teams to define, measure, and communicate UX research metrics and guidelines for solutions evaluated.

Basic Qualifications

· 7+ years of hands-on experience conducting all aspects of user research (e.g., study design, recruiting, moderation, analysis, reporting) with experience building a research organization.
· Bachelor's degree in HCI or related discipline, or equivalent professional experience.
· Expertise in both qualitative and quantitative research. Experience conducting quantitative data analysis and statistical analysis.
· Experience leading both generative and evaluative efforts.
· Hands-on experience with a wide range of research methodologies and approaches, including remote moderated and unmoderated studies, card sorting, tree testing, usability testing, surveys, contextual inquiry, etc.
· An online portfolio demonstrating the ability to plan and execute impactful user research and extract actionable insights from qualitative and quantitative data. A track record of managing and executing large research efforts from start to finish.

Preferred Qualifications

· 3+ years of experience with statistical software (e.g., R, SAS, SPSS, etc.), and research tools (e.g., UserZoom, Qualtrics, etc.)
· Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment.
· Experience designing studies that target users of complex enterprise business applications.
· Experience working in a shared service / consulting role supporting multiple projects is a plus.
· Having UX design skills is a plus.
· Excellent (written and spoken) communication, presentation, interpersonal, and storytelling skills
· Track record of good time management, prioritizing projects and estimating work.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job tags: Analytics Card sorting Engineering Product management Research Surveys Usability testing User research UX design UX research
Job region(s): North America
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