Senior Product Manager - Customer Department

Barcelona, Barcelona, Spain

Full Time Senior level / Expert
Ocado Technology logo
Ocado Technology
Apply now Apply later

Posted 2 weeks ago

The Customer department aims at creating a great shopping experience by building intelligence around the shopper, their preferences and habits, as well as managing the different interaction points between the retailer and the customer. It takes care of many aspects of the customer’s personal area as well as features during the shopping journey based on their personalised habits, using machine learning and personalisation tools. Some of the products in this area are: favourites, instant shop, CRM, shopping lists, Single Sign On, push and email notifications, subscriptions and loyalty.

Job Purpose

To manage a group of Product Managers within Ocado Technology, partnering with Engineering and working with relevant stream stakeholders to provide clarity of business requirements to realise and deliver great products for our clients. This role partners directly with the Development Manager sharing accountability for key decisions, achieving commitments to the delivery plan and providing constructive challenge to focus effort on the missions that are important for Ocado Technology.

Key Costumers/ Stakeholders

Head of Product, Principal Product Manager, Product Managers, Head of Engineering, Development Manager, Team Lead, Solutions Product Managers

Role & Responsibilities

Leading & Influencing

  • Partners with a Development Manager and is the go-to person for a broader product area within a Stream in Ocado Technology
  • Builds a high performing team of product people, supporting individuals to thrive and the organisation to succeed 
  • Breaks down goals so that teams have actionable, measurable goals, aligned with product strategy and vision
  • Actively ensures that the Product vision is and continues to be fit for purpose 
  • Role models behaviours and actively applies Ocado Technology principles

Product Knowledge

  • Provides product knowledge and a sound understanding of customer needs and capability requirements, signposting to technical knowledge where needed
  • Understands overall platform performance & how products support this including interdependencies with other systems  to support business decision making
  • Monitors progress against goals, looking for ways to improve the product & make adjustments based on strategic goals

Insight & Innovation

  • Actively looks for opportunities in creating incremental value when achieving set product goal commitments
  • Develops a good understanding of trends, patterns and feedback to continuously refine the product roadmap with Solutions and other key stakeholders whilst delivering client requirements
  • Sets culture of pace and innovation, empowering teams to deliver fast to accelerate learning

Problem Solving

  • Recommends product improvements based on analysis drawn from data, systems and customer behaviour
  • Evangelizes and embeds best practices in tracking, analysis, and data-driven problem solving across multiple teams

Planning, Delivery & Validation 

  • Sets expectations within Technology for pace of delivery required to achieve platform goals
  • Ensures goals and priorities are well understood in the product area to enable local decision making
  • Maintains a list of planned work, linked to a goal, and its order of priority for delivery purposes at an appropriate level of granularity
  • Support Product Managers to scope & prioritise stories to maximise business value using products 
  • Maintains shared focus on delivering value, balancing multiple requirements & schedules
  • Facilitates agile processes and removes obstacles in workflow wherever required
  • Owns (in collaboration with their Engineering partner) the delivery of major projects that span multiple product areas
  • Works with Engineering to track and report on progress against current commitments and forecast future delivery

Stakeholder Management & Collaboration

  • Manages users and stakeholders effectively to gather feedback to continuously refine the product roadmap
  • Builds strong relationships with Ocado stakeholders - establishing methods for getting user driven feedback via Solutions
  • Creates alignment between Solutions, Design, and Engineering across multiple teams
  • Collaborates with PMs/DMs in planning sessions, challenging appropriately to meet product goals
  • Liaises with the stream Product function to share knowledge, define the realisation process and policies that govern it


Knowledge, Skills and Experience

Key Attributes

  • You lead and role model the Ocado Technology behaviours daily
  • You lead and manage others effectively, coaching, giving feedback to support development 
  • You build high performing product teams working alongside engineering to execute and deliver vision successfully
  • You are highly organised and able to plan, manage, track and deliver effectively
  • You are assertive but diplomatic and have a bias for action, collaboration and optimism
  • You proactively solve problems, helping to make decisions and build recommendations by interpreting data and insight from multiple sources
  • You are comfortable sorting out ambiguity and bring structure and clarity of purpose to a conversation
  • You communicate directly and clearly, with a strong emphasis on careful listening
  • You don't settle for good enough, you strive for great in every aspect of your work
  • You have a great track record of working with engineering and design teams so that people will always want to have you in their teams

Key Experience:

  • Experience with managing products built by engineering teams
  • Knowledge of multiple functional areas, including product management, engineering, UX/UI, 
  • Mentoring or managing others, effectively and supporting development
  • Experience in line management of Product Managers
  • Proven ability to plan, manage, track and deliver on commitments
  • Ability to lead and direct your own and others work to achieve objectives
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Defining product roadmaps, building collaboratively with UX design and Engineering peers 

Success Measures:

  • Delivery against the product stream goals with measurable value
  • 360 feedback demonstrating the successful management of high performing, strong and capable individuals
  • Aligning the roadmap to vision and strategy and achievement of business objectives
  • Strong engagement levels with key stakeholders in engineering, solutions and other key business functions

What we can offer you

A relaxed, international, talented, creative and friendly environment, where we will provide you with the best tools to develop amazing stuff. We invest in our employees, ensuring we provide them with the best in-house and external training programs available. We also really encourage people to attend conferences and be involved in the local developer community.

  • Flexible working hours with short Fridays
  • Reduced hours in August
  • 25 days of holidays per year
  • Private Health Insurance
  • Life Insurance (3x your salary)
  • Ticket Restaurant
  • Ticket Transport
  • Ticket Kindergarten
  • Gym membership discounts 
  • Fresh fruit, snacks, tea and coffee
  • Monthly social events
  • Table football, board games and Nintendo Switch
  • Tech Talks and internal trainings
  • Developer exchange programmes between centers
  • English and Spanish language courses

We are growing rapidly, making it a very exciting time to join, as we are building a brand new office in the 22@ district.

Anything else?

There’s a lot going on at Ocado Technology! Click to find out more about Ocado Technology and our recruitment process.

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

Job tags: Coaching Engineering Product management UX design
Job region(s): Europe
Share this job: