Sr. UX Researcher

Arlington, Virginia, USA

Full Time Senior level / Expert logo
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Posted 1 week ago

The Amazon People Engine team is building cutting edge solutions to enable employees and managers to self-serve changes across all human resource processes. Join us in building an innovative technology using Amazon Web Services to meet the complex and unique demands of managing more than 2,000,000 employees globally; onboarding more than 100,000 employees in four weeks.
The Amazon People Engine Experience Design (XD) team is looking for a Sr. UX Researcher with a passion for improving the customer experience and driving high-visibility programs that will impact product designs used by millions of people. In Amazon People Engine, our customers are every single Amazon employee, plus those looking to join us. We create innovative products and experiences for employees throughout their career at Amazon.
As a Sr. UX Researcher, you will be responsible for owning the development of research and insights that drive the way our organization understands and designs for our customers and user groups. You will have expertise in qualitative research methods and comfort with quantitative methods (when to use them, working with teammates on them, etc.). You will work closely with the UX designers, product managers, and engineers to understand the needs of candidates, employees, managers, and HR team members across all of Amazon’s business, worldwide.

You will craft and conduct ethnographic and usability UX research studies, and dive deep into the data to bring forward new insights that drive product innovation. To empower a research-led organization, you will also empower the broader UX and product teams with guidance and tools for self-service research to contribute to your research strategy.

You will advocate for our customers and evangelize your findings to senior executives, stakeholders, and team members. Your most important mission is to ensure that we’re doing what’s right for Amazon employees and prospective employees.
· BS in HCDE, Human Factors, Cognitive Psychology, or similar
· 7+ years professional experience in related field.
· End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
· Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis.

Basic Qualifications

·PhD or equivalent Master's degree plus 5+ years of research experience in a quantitative field
· 3+ years experience investing the feasibility of applying scientific principals and concepts to business problems and products
· Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-pace environment.
· Strong portfolio of past work experience and deliverables: demonstrating impact, including generative and evaluative research, and showing track record of managing and executing large research efforts from start to finish.

Preferred Qualifications

· Graduate degree in Human Factors, HCDE, or Cognitive Psychology.
· Strong grasp of quantitative data analysis and statistics.
· A portfolio demonstrating past work experience and deliverables (e.g.: white papers, case studies, study design documents, reports).
· The ability to understand, analyze, and interpret complex data
· The ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
· Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
· Demonstrated ability to coordinate projects across functional teams, including engineering, merchandising, design, marketing, finance, and operations.
· Demonstrated thought-leadership with a passion for translating data into action.
· A thorough understanding of the relationship between business, technology and user experience and role of user research.

Job tags: Engineering Experience design Human-computer interaction Human factors Research User experience User research UX research
Job region(s): North America
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