Product Manager, Go To Market, Business Technology Applications

San Mateo, CA

Applications have closed
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Guidewire Software

Posted 1 month ago

Guidewire serves a global community of more than 350 insurers of all sizes and lines of business in more than 30 countries. Community feedback enables us to stay at the forefront of what is happening all over the P&C world and to incorporate insights into the design of our platform to be truly customer-centric.  Our Business Technology team is looking for a Product Manager, who will lead our partnership with Guidewire’s Customer Success and Customer Service teams and be responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with multiple Go to Market teams to ensure business and delivery objectives. Our Go To Market (GTM) is built on the Salesforce Platform across multiple clouds. Having worked with Salesforce in the past will enable you to be successful in this role. 

In this role you will be

  • Support business strategic direction to ensure GTM product supports the company’s overall strategy and goals!
  • Author high quality user stories specifications within an agile methodology based upon industry and customer requirements
  • Manage scrum team to deliver product features
  • Perform analysis and decomposition of business problems into user stories
  • Collaborate closely with Engineering and Product Management peers to deliver high-quality, intuitive features
  • Organize and drive process reengineering sessions
  • Work with Support and the Customer Success teams to ensure new product features benefits and value is clearly communicated to customers/internal users
  • Identify and develop an inventory of customer process pain points and gaps incorporating standard methodologies
  • Responsible for working with business stakeholders to develop and maintain product roadmap
  • Strong knowledge of Agile principles and process and SDLC
  • Manage testing for feature and enhancements
  • Risk and issue identification and management
  • Work with multiple teams (User experience, Technology Enablement) to drive the most effective solutions for business partners
  • Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
  • Monitor System Implementation and feature adoption

Education and Required Experience

  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience
  • 8+ years of experience as a Senior Business Consultant / Analyst or Product Manager for a mid-sized organization, or equivalent consulting expertise
  • Agile, adaptable and capable of delivering new products and features iteratively
  • Good understanding of Salesforce Service cloud and Community/Experience cloud
  • Proven ability to influence cross-functional teams without formal authority
  • High level understanding of Salesforce.com configuration capabilities
  • Excellent teamwork skills
  • Strong presentation and communication skills
  • PSMI, CSMI and/or CSPO certification is a plus
  • Salesforce.com Administrator or Salesforce.com Service Cloud Certification is preferred
About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job tags: Analytics Engineering Product management Scrum User experience User stories
Job region(s): North America
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