Head of Productivity - RappiPay

[MX] Ciudad de México

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Rappi

Posted 1 month ago

Your job is to make sure that customer service, collections, operations and product development work efficiently and in coordination. You will lead automation and process improvement initiatives based on customer needs and process performance metrics, focusing on those opportunities with the highest impact. Part of the role involves defining and standardizing reporting metrics. You will be a key partner to the directors leading these teams and will be responsible for ensuring a smooth transition from new product releases to day-to-day operations through change management activities such as communication, training, setting operational objectives, operational readiness and post-implementation support. As the head of productivity, you will apply continuous improvement efforts, starting with product design. You will work with Scrum Masters to make sure that product development is progressing smoothly, every team member has tools to get their work done efficiently and ensure that squad velocity continuously improves.

What this role do?

Lead automation and process improvement initiatives · Help improve processes and communication between the operational areas · Take actions based on priorities and OKRs · Define standards and playbooks · Recognize and address organizational barriers to ensure the future success of new programs and projects · Communicate changes & provide training to impacted teams · For squads, ensure that velocity is measured and increased continuously

How is made?

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Why is made?

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Particular skills

Passion for a fast-paced and dynamic startup environment, helping the company's growth · Have strong leadership, prioritization, accountability, and problem-solving skills · Have solid experience creating and optimizing processes · Have good ability analyzing and using data to make decisions · Have solid experience working on scrum and agile frameworks · Be great team player, able to communicate (written and verbal) and listen to others
Job tags: Product design Scrum
Job region(s): North America
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