Design Researcher

Remote within the U.S.

Full Time
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Posted 1 month ago

Medium’s mission is to help people deepen their understanding of the world and discover ideas that matter. We are building a place where ideas are judged on the value they provide to readers, not the fleeting attention they can attract for advertisers. We are creating the best place for reading and writing on the internet—a place where today’s smartest writers, thinkers, experts, and storytellers can share big, interesting ideas.
We are looking for a Design Researcher to help us deepen our understanding of our writers and readers. You’ll help define and prioritize the problems that Medium should be solving using a mix of qualitative and quantitative tools. You’ll work with teams to understand markets, go deep on user problems, validate product concepts and help product designers identify the small changes that could make a huge impact. This position reports to the Senior Design Researcher.

What Will You Do?

  • You’ll collaborate with partners in product management, design, editorial and data science to understand the questions we need to answer about our readers and writers.
  • You’ll design, recruit for, and run research studies such as surveys, interviews, usability testing, observations and diary studies.
  • You’ll help manage our research panel and contribute to our continuous research practice—running studies outside the purview of current product work to level up behaviors and needs we may have not yet considered.
  • You’ll generate insights and communicate results that are clear, compelling, and actionable.

Who You Are?

  • You have at least 2 years of relevant design research experience, including both generative and evaluative research.
  • You’re always the one asking insightful questions and you’re a keen observer of consumer behavior.
  • As a researcher, you’ve worked on both strategic and tactical efforts — you’re just as good at getting a usability study done as a diary study.
  • You’re passionate about contributing to a product that impacts people in profound ways.
  • You love a good story, and appreciate great storytelling (experience with media organizations or content platforms is a plus!).
  • You thrive when you’re working with a small team.
  • You are as excited about learning as you are teaching, you excel in an ever-changing environment.
We prefer for you to be in our New York office, but we are open to applicants in San Francisco or elsewhere (remote).
At Medium, we foster an inclusive, supportive, fun yet challenging team environment. We understand the value of diverse backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world of digital media. Medium is an equal opportunity employer.
Job tags: Product management Research Surveys Usability testing
Job region(s): North America Remote/Anywhere
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