UX Research and Design Manager

San Francisco, CA

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States Title

Posted 1 month ago

Design the platform that transforms the real estate industry!

This role is based in San Francisco, CA. However, due to Covid-19, it will be remote until further notice.

Please include links to presentations or an online portfolio in addition to your resume. Submissions without samples of work included will not be considered. 

About us

Everyone who is approved for a mortgage needs to pay someone close it. That's why title and escrow is a $25 billion industry. At States Title, we're transforming the real estate industry by applying machine intelligence to age-old processes and procedures. In less than four years, we've grown from just an idea to the #8 provider in the country. Now, backed by multiple patents, our streamlined, efficient algorithms are poised to revolutionize the title and escrow process. We will repurpose the billions wasted in rote, manual tasks to make homeownership more accessible and less risky, helping people invest time and money into more meaningful parts of their lives.


  • Be lead designer on an enterprise platform, a B2C product, and a handful of other products in the works
  • Lead a team (i.e., be a player/coach) that may include designers and UX researchers.
  • Be able to use a variety of methods including creation of wireframes, prototypes, storyboards, UI specifications, and conceptual models to communicate design thinking to senior leadership, engineering, and product partners at every phase of product development
  • Have a robust set of design tools (such as Figma, different conceptual modelling techniques, user testing plans) and know which one to use and when
  • Present concepts, help facilitate ideation sessions, and run workshops with internal teams
  • Create and conduct user research and user testing
  • Gather user feedback to create personas, succinct insights, and action items
  • Collaborate easily and effectively with many other players and stakeholders
  • Take complicated workflows and make them elegant.
  • Demonstrate familiarity with interaction design and information architecture
  • Assist in evolving effective design processes and design operations
  • See the long term vision and the immediate needs at the same time — and know when to switch lenses to focus on one or the other
  • Love solving difficult systems problems with elegant and well-thought out information architecture and interactions
  • Help the team keep evolving our design and research practices
  • Keep up with competitor products and industry trends
  • Keep up with the latest thinking on UX/UI and apply them to your work to see if it works.
  • Be able to explain design decisions you make

Required Experience / Qualifications

  • 6-10 years of relevant experience as a user experience designer, interaction designer, user interface designer, UX researcher, or similar role
    • What's relevant or preferred? Any of the following:
      • Fintech: you've designed credit, money-management, real estate, or insurance products
      • Large and complex SaaS or consumer product platforms
      • Title: you’ve designed a customer-facing or escrow-officer-facing software system
    • A systems-oriented thinker, with an unswerving passion for creating product experiences people love
    • Excited about the intellectual challenge of simplifying highly technical problems in elegantly simple ways
    • Operating at a high level of emotional intelligence
    • Sense of humor
    • Ability to collaborate and have humility
    • Able to work autonomously as well as on a close-knit team
    • Demonstrate high level of organization throughout your work
    • B.S. in Human-Computer Interaction, Computer Science, Design, or a related field

Bonus Experience

  • M.S. in Human-Computer Interaction, Computer Science, Design, or a related field
  • Background in project management and research
  • Knowledge of the Title and Escrow industry
  • Experience in bridging the gap between current state technology and Machine Learning technology


We believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job tags: Architecture Design thinking Engineering Figma Human-computer interaction Prototypes Research Storyboards User experience User research User testing UX research Wireframes
Job region(s): North America
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