Senior UX Program Manager, Kindle + Books Design Studio

Seattle, Washington, USA

Full Time Senior-level / Expert
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Posted 1 month ago

Our mission is to inspire readers by making it easy to read more and get more out of reading. In pursuit of this our 50+ person global Design Studio provides the user research, UX, and brand design for Kindle E-readers, Kindle apps for phones & tablets, Author & Publisher tools, and book shopping experiences used by millions of readers and thousands of authors around the world. We are looking for a passionate, design-focused, and customer-obsessed leader to join our team.

In this role you will drive programs that help improve design throughput, consistency, quality, and leverage across our Studio. Reporting to the Senior UX Program Lead, you will support design operations and drive improvements to team efficiency and design process across our organization. You will help develop and deploy a state-of-the-art design toolchain, own and drive transparent project tracking and reporting mechanisms, and work with Studio teams to create and manage design systems, guidelines, and best practices. Across these efforts you will work with design, research, product, and engineering teams to run simple, scalable approaches that force-multiply design efforts. By doing this you will enable 30+ feature teams working across Kindle and Amazon’s book business to rapidly deliver experiences that improve the lives of millions and millions of readers.

As Senior UX Program Manager, you will be trusted to operate with a high degree of independence and ownership, including in areas where the program strategy has not yet been defined. Informing your judgement is deep knowledge and practical experience in product, software, and service design from concept creation to development and release. Additionally, you have successfully created and managed a wide range of design systems, programs, and toolchain improvements that have delivered measurable results.

You invent, evolve, improve, and simplify in a manner that scales across multiple teams, feature types, and development methodologies. You are flexible and comfortable with ambiguity, and adapt your approach to meet the needs of a broad set of partners. At the same time, you are adept at driving for alignment, helping efforts avoid getting lost in the “mushy middle”.


Key responsibilities:
· Establish predictable, repeatable processes that help Studio leaders and contributors prioritize, plan, and execute multiple parallel projects.
· Drive implementation and adoption of improved Studio-wide design and project management tools, to empower designers across our organization to work more effectively, and more easily see and build upon each other’s efforts.
· Foster cross-org transparency by working closely with Design, Research, Product, and Engineering leaders to create, maintain and publish reporting and dashboards that share project information and illustrate progress against goals.
· Collaborate with Design leaders and teams to create, manage, and leverage design systems, guidelines, and best practices.
· Work with the Senior UX Program Lead and cross-functional leadership to identify and implement new programs to raise the customer-experience bar for the entire Books organization.

Basic Qualifications


· Bachelor’s degree or equivalent industry experience.
· 6+ years of successful experience as a Producer, UX PM, or similar role in a user experience or design team.
· 3+ years of experience leading large projects through the full product development life cycle in a large, cross-functional team.

Preferred Qualifications

· Strong knowledge of project management tools and methodologies (Agile to Waterfall)
· Deep understanding and knowledge of human-centered design process
· Experience managing UX programs and working with Design and Research
· Strong ability to effectively manage cross functional projects, dependencies and bottlenecks
· Experience escalating issues and anticipating and making hard trade-offs between business and customer need
· Experience gathering and analyzing large amounts of data and delivering continuous business improvementsExcellent written and verbal communication skills
· Ability to work effectively with tight deadlines in a fast-paced environment
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
· Strong sense of ownership, urgency, and drive
· Passion for design and reading.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.



Job tags: Design systems Engineering Research Service design User experience User research
Job region(s): North America
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