Product Manager (Customer Solutions)

Wellington, NZ

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Posted 1 month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
We are looking for an experienced Product Manager to join our Enterprise Technology group, working in the sales domain of our Customer Solutions team.
About the role:
This Product Management role owns the planning and delivery of Xero business outcomes to support our sales teams globally.  This involves being responsible for guiding and working with business stakeholders, and the product owner and delivery team, to tailor our technology solutions, including Salesforce Sales Cloud, in an innovative and scalable manner.

What you'll do:

  • Contribute to the broader end to end Enterprise Technology and Customer/People Systems strategies, vision and direction. 
  • Build, maintain, and refine your products and solutions strategy and vision, accounting for industry direction, technical direction, and business owner/stakeholder needs and outcomes. 
  • Build and maintain a forward looking 18 month roadmap for your products / solutions which support our Sales teams globally. 
  • Research and identify opportunities for improvement, consolidation, product market gap closure, and/or in business approach that demonstrates a return on investment.
  • Define, measure and track key deliverables and operational metrics for your products, how they are delivering value to Xero, and improving over time. 
  • Work with key vendors and suppliers, building a productive relationship that enables Xero to extract maximum value from our investment in these solutions, and take learnings from their industry knowledge and experience. 
  • Own the budget planning and forecasting for your area. 
  • Work in partnership with supporting teams to ensure you have forecasted your needs, and manage the ongoing input and performance of technical resource in conjunction with the technical resource team leads. 
  • Lead, coach and mentor your direct team of Product Owner(s) and Business Analyst(s). 
  • Create and maintain a team and team environment where your people can have fun, learn, grow, achieve and are recognised and rewarded for their achievements.
  • Create space and opportunity for disruptive thinking / innovation for you and your team, challenging your stakeholders and Xero to change the game where there is significant upside.

What you’ll bring with you:

  • Extensive experience as a Product Manager in a software development/ SaaS environment
  • Experience leading a team of delivery and technical professionals, both directly and indirectly. 
  • Advanced understanding of delivery methodologies, i.e. agile, waterfall, kanban, etc.  
  • Demonstrated experience in supplier and commercial management. 
  • Demonstrated experience managing budgets and financial outcomes up to 5M+ NZD. 
  • Working knowledge / experience in customer service, success and learning management
  • #Ownership & the ability to thrive in a fast paced environment
Why you should become a Xero
It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.
We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
Please include a cover letter in your application, telling us why you’re a great fit for this position.
Job tags: Kanban Product management Research
Job region(s): Asia/Pacific
Job stats:  1  1  0
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