Product Manager, Avail Support

Dublin, Ireland

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CentralReach, LLC
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Posted 1 month ago

CentralReach is a leading provider of end-to-end EMR, practice management and clinical solutions that enable applied behavior analysis (ABA) clinicians and educators to produce superior outcomes for people with autism. The company is revolutionizing the ABA space with cutting-edge solutions including precision teaching, clinical data collection, scheduling, billing, learning management, fully digital evidence-based programming and more. Trusted by more than 90,000 clinicians and educators, CentralReach is committed to ongoing product improvement, market-leading industry expertise, world-class client satisfaction, and support of the ABA community to propel industry practitioners into a new era of excellence.
CentralReach has recently acquired Irish-based Avail Support Limited, an award-winning provider of evidence-based digital content management and data collection solutions serving the education, employment support services, and adult transition services markets.
avail® is having a life changing impact on the lives of children and adults with cognitive disabilities, empowering them with the essential skills and confidence they need.  Through avail’s innovative platform and SaaS solution, avail® is using technology to empower learners across the world, with demand and usage expanding at a rapid rate. 
Avail Support is looking for a Product Manager who will be responsible for the development of our software project and systems.  It is a great opportunity to get in on the ground and to develop and take ownership of all aspects relating to managing and deployment of the avail® product. This is an exciting and critical role in the development of avail® both internally and across multiple channels through the customer verticals.  This is a full time position, can be based in Ireland or Italy, and offers the opportunity for remote work.

Key Accountabilities:

  • Provide technology expertise, authority and leadership throughout the organisation in all relevant areas including agile software development processes, architecture, QA and user experience
  • Bring our remote product and engineering teams on board with the strategic initiatives you will contribute to or propose to the Company Director and other members of the leadership team
  • Help define and drive technology vision, strategy, best practices and roadmap to build capabilities (scalability, security, fault tolerance, extensibility, maintainability etc.)
  • Hands-on implementation of the critical interfaces and complex modules of the systems and features, and helping teams investigate and address complex technical issues
  • Collaborate with the development team to drive key design decisions, document / communicate architectural expectations and ensure alignment, as well as provide feedback on code and architectural approaches implemented by the team
  • Stay abreast of industry trends, evaluate technologies to progress platform architecture
  • Partner with the product team to shape product definition and requirements so that it can be built in a flexible, extensible, and robust way
  • Drive a culture of quality, technical curiosity, continuous improvement, and data-driven decision-making

Desired Skills and Experience:

  • Experience working with JavaScript , PHP, iOS and Android would be an advantage
  • Proven expertise and passion for continuous development - CI/CD
  • Customer-first and results-first mindset and the ability to make practical decisions when making technical choices or recommendations
  • Must have a track record of strong leadership and communication capabilities, ideally in a distributed/remote teams environment
  • 4-8 years of product management experience, preferably in enterprise or consumer software
  • Agile practitioner mindset and proficiency in Agile practices, service-oriented environments, and iterative development practices
  • Minimum 3 years of experience in IT full development life cycle
  • Excellent organization and analytical skills
  • Strong attention to with excellent writing, presentation skills
  • Experience working as a Product Manager in a modern software development based enterprise environment
  • Experience working in a fast paced, fluid environment where priorities shift on a regular basis
  • Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people
  • Experience working as part of a collaborative, cross-functional, modern software design and development team
  • Experience spearheading initiatives that span across multiple business groups
  • Experience conducting user research and testing to understand needs
  • Experience identifying goals, metrics and analytics to measure product value
  • Experience conducting competitive research and analysis
  • Bachelor’s degree in Computer Science, Information Technology or a related field is required
  • Experience managing outsourced/remote Engineering teams is a requirement  
  • Experience in implementing effective testing and quality control
  • Experience in AWS is a plus
  • Engineering background is a plus
CentralReach was developed for Clinicians by Clinicians.  The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.
Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities.

Job tags: Analytics Architecture AWS Engineering JavaScript PHP Product management Research User experience User research
Job region(s): Europe
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