Product Designer II, Shipper Experience

Seattle, Washington

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Posted 1 month ago

Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.
The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.
About the team: As a Product Designer for the Shipper Experience team, you'll be working on one of our highest priority, customer-facing projects that provides a set of robust transportation tools for shippers. Our customers use this product to manage their freight from quote to final delivery and everything in between. In that way, it's not just a product, but a means to deliver a high-value, essential service. We're refining the core feature set and working on a lot of new surface areas, including a new suite of tooling to help customers uncover insights and efficiencies within their supply chain. This is an exciting and challenging area because it calls for design craft that doesn't simply hide complexity, but aims to create clarity. More magic, less cockpit.
About you:You'll be part of a core team who will do all the research, design, and implementation of our shipper facing products. You'll help decide how our product and service work, bringing deep knowledge of the customer, their context, and their purpose to the team and your craft everyday. You will work alongside a strong team of designers, product managers, and research scientists to concept, communicate, design, deliver, and iterate toward a solution that raises the bar in the industry.
You'll play a key role, helping drive the vision for our shipper-focused solutions and it's detailed implementation. We are growing our team and we're looking for someone who has great experience to share. In return, you'll learn all about the unique challenges we have in logistics and over-the-road freight and work with a talented, multi-disciplinary team. You'll collaborate with a diverse group of designers across the organization as we design and build coherent solutions that solve real customer problems.

You will:

  • Own the design process and deliverables within your project and focus area
  • Positively collaborate with designers, product managers, researchers, developers and data scientists across the organization to deliver a coherent, industry-leading product and service experience
  • Partner on evolution of our product design language and customer-facing experiences
  • Maintain high quality design deliverables while innovating with intention
  • Raise the bar on our design team by bringing your unique experience, values, and authenticity to every interaction

We're looking for someone who has:

  • 3-5 years of experience as a Product or UX Designer
  • Expertise with tools within the UI design and prototyping space including Figma, Sketch, Adobe Creative Suite, InVision, Principle, Framer X, etc.
  • Working knowledge of UX research methodologies with an ability to participate in sessions, connect with customers, and synthesize results
  • Experience with cross-platform design systems, information architecture, and Material and iOS design languages
  • Experience in iteratively getting new products from good to great
  • Experience designing for complex scenarios and information displays

Benefits: Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 
* On demand mental and emotional health benefits through Lyra * On demand primary care through 98.6* Generous paid time off* Paid parental leave program * Fertility benefit solutions via Progyny * Child-care and adult/elder-care options through Bright Horizons* Opportunity to join and contribute to one of our Employee Resource Groups* Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!
Job tags: Architecture Cross-platform Design systems Figma Framer InVision Product design Research Sketch UX research
Job region(s): North America
Job stats:  3  0  0
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