Product Designer, Customer Health

Los Gatos, California

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Posted 1 month ago

The Netflix Experience Design Team (XD) is responsible for the design of all Netflix products across web, mobile and television screens. Our mission is to push the Netflix experience beyond what’s expected by crafting designs that make our members happy and measurably move the business forward.
The Customer Health design team cultivates the relationship between Netflix and our users. We build strong emotional connections and trust with our current and prospective customers through direct and personal communication. We advocate for our users’ needs throughout their journey with Netflix, particularly outside of the streaming experience.
This role will have impact across various parts of Customer Health, from Identity, Security & Accounts, to Customer Service agent tools, to the Messaging design system. We need a lead designer that likes working with both breadth and depth, and knows how to manage multiple stakeholders and competing priorities.
If you thrive on building relationships, and user empathy isn’t just a buzzword to you, let’s talk.

We at Netflix XD value:

  • A highly collaborative mindset with other designers and your partners in Product Management and Engineering
  • True customer-centricity and advocacy, working with Research and Data Science to gain a deep understanding of the user and their needs
  • Skilled communicators who would rather share too often than not enough
  • Giving and receiving feedback; this is a culture built on candor
  • Being highly skilled but ego-free

Top 3 must-haves:

  • You can flex and lead initiatives across teams; You know how to zoom out, connect parts of the broader ecosystem, and switch contexts efficiently
  • You’re a strong design leader with a clear point of view. You’re open to others’ perspectives but can push back when needed, contributing at the strategic level rather than focusing only on execution
  • Ability to multitask, prioritize, and right-size; you know when to move fast with a bias for action, and when to slow things down with a more considered process

The right person for this role:

  • You are excited about influencing and setting strategy for the business and partnering closely with cross-functional leaders
  • You’re a generalist with a holistic, user-centered view of the user experience; you take pride in the versatility of your skillset and professional experience
  • You’re a systems thinker and can build and expand upon an existing design system
  • Experience with using A/B testing and experimentation to inform design decisions
  • You believe in transparency and posterity; you can craft effective documentation that empowers the team to build on past learnings
  • Expertise in designing for a large, diverse, global audience
  • You’re motivated by the reach and business impact that great autonomy and trust entails
Job tags: A/B testing Engineering Experience design Product management Research User experience
Job region(s): North America
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